Location:

Fitchburg, MA Category:

Student Job Type:

PT Non-Benefited Posted On:

Mon Sep 21 2026 The Office of Residence Life is seeking a student for employment. This position is funded by the university. All undergraduate students looking for employment are welcome to apply. Please see below the specific duties and responsibilities for the position. SUMMARY The Community Desk Assistants (CDA) are an integral part of the Department of Residence Life. Job responsibilities are performed in the areas of information and emergency support and safety management. Consistent policy enforcement and communication is the key to providing information and safety to residential students and their guests. The CDA works collaboratively with all members of the Department of Residence Life as well as indicated campus partners. Shifts occur 24 hours a day, 7 days a week.

SUPERVISION

The Community Desk Assistants report to a Department of Residence Life staff member.

POSITION RESPONSIBILITIES

Operates via the front desk of residence halls as an initial point of contact and resource, primarily conducting lock-out procedures for students. Maintain confidentiality with information provided. Verify identities of persons entering the residence hall. Understand, be able to articulate, and uphold university and Department of Housing and Residential Services policies and procedures. Address policy violations and be able to write necessary reports using the Maxient system. Ensure that students sign in any guests when entering the building. Support RA staff during fire alarm activations. Communicate with Residence Life on call staff to report any concerns, issues, or incidents. Have an active role in student maintenance concerns in the buildings. Instruct residents on how to use the Asset Essentials system. CDAs will be expected to input work orders brought to their attention. Maintain a positive and professional demeanor at all times while working. Maintain an organized and efficient working area at all times. Attend all training and meetings. There will be mandatory training at the start of each semester. It can be expected that there will be a CDA specific training along with a training for all student staff within the department. Other duties as assigned.

Job Requirements:

Must be able to work well both in a team setting and independently. Schedule availability must be flexible. CDA shifts will be built based off of your class schedule as it appears in Web4 - time at the start of the semester will allow for permanent swaps/shift pick up to fill the schedule Ability to multi-task while providing excellent customer service to internal and external constituents. Excellent verbal and written communication skills. Full time undergraduate student at Fitchburg State University (enrolled in 12+ credits each semester for undergraduates or 9 credit hours per semester for graduates). GPA of 2.0 most recently completed semester and cumulatively. Be in good conduct standing with the university (no active sanctions). Applicants should be prepared to expound on past conduct history if requested. Prior experience living on campus is not required for eligibility.

Additional Information:

Shift Information:

This is part-time, non-benefited student only posting. Shift will vary based on student schedules and the pay is $15 per hour. Fitchburg State University is an equal opportunity employer.