We are looking for a customer-focused, detail-oriented individual to join a property management team as a Property Management Customer Service Representative. This contract-to-permanent opportunity is ideal for someone who thrives in a busy environment, communicates effectively with residents and prospective residents, and takes pride in delivering responsive support. The role blends customer service, property coordination, and administrative assistance to help create a positive experience for residents while supporting day-to-day property operations.

Responsibilities:

• Deliver attentive and detail-oriented support to current and prospective residents across a high-volume property management setting.
• Address service concerns, resident questions, and property-related issues with a sense of urgency and follow through to resolution.
• Review reported property condition matters and coordinate the next steps to help ensure timely corrective action.
• Assist leasing and property management staff by organizing communications and providing administrative support for daily operations.
• Help residents navigate housing assistance application processes and maintain accurate documentation as needed.
• Track customer interactions, updates, and service outcomes within internal systems to support efficient follow-up and recordkeeping.
• Coordinate with internal teams and external contacts to maintain smooth scheduling, communication, and resident service delivery.