A Property Manager manages operations for an apartment building or complex. Recruits and screens tenants for apartments, collects rents and security deposits, responds to requests or complaints from tenants, supervises maintenance and repairs; oversees payment of bills, insurance, taxes and recordkeeping. Manages property and services on behalf of a community association, for properties such as condominiums or cooperatives. Collects fees or dues, responds to requests or complaints, supervises maintenance, oversees work done by contractors, and provides accounting of income and expenses. May also assist owners or a board of directors with regulatory compliance or compliance with community association rules. Manages the operation of commercial or residential properties. Oversees the collection of rents and payment of bills, taxes and insurance for properties, and provides property owners with reports on finances and the status of properties. Directs leasing operations, or equipment and machinery rentals, for a company or business. Determines charges and prepares rental or lease agreements; supervises inventory, equipment maintenance and recordkeeping for leasing operations.
Owner Services Agent - Vacation Rentals Sunny Days Vacation Rentals Woodway, TX Job Details Full-time $60,000 a year 22 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Employee discount Qualifications Professional networking Interpersonal skills Phone communication Attention to detail Account management Property management Client interaction via phone calls Full Job Description Sunny Days Vacation Rentals is a short-term vacation rental management company headquartered in Waco, TX. We are looking for an organized, self-driven individual who thrives on building strong relationships and providing exceptional customer service. This role is focused on supporting and communicating with the homeowners who entrust us with managing their vacation rental properties. If you have experience in property management, hospitality, real estate, account management, or vacation rentals, that's a plus. We are looking for someone who is confident communicating by phone, email, and text, can effectively manage multiple conversations at once, and is comfortable balancing homeowner expectations while working alongside multiple internal departments.
THINGS TO KNOW
IF
APPLYING, YOU WILL BE REQUIRED TO LEAVE A PROMPTED VOICEMAIL TO SHOWCASE YOUR PHONE SKILLS PRIOR TO LINING UP AN INTERVIEW.
This is a full-time position at a physical office location (Not remote). The schedule is Monday through Friday, 10:30 AM - 7:00 PM (30-minute lunch break). (Schedule is non-negotiable. Please ensure you can commit to this if applying.) Company software training will be provided.
OWNER SERVICES JOB DESCRIPTION
Serve as the primary point of contact for a portfolio of vacation rental homeowners. Provide outstanding communication through phone calls, emails, and text messages with prompt response times and a high level of professionalism. Build and maintain strong relationships with homeowners by providing exceptional service and proactive communication with a #1 goal of holding long-term owner retention in our company. Reach out to owners for repair approvals, maintenance recommendations, and property-related decisions. Discuss booking performance, pricing strategies, occupancy trends, and revenue opportunities with homeowners. Recommend property improvements, furnishing upgrades, amenities, and other enhancements designed to increase bookings and guest satisfaction. Coordinate with internal departments including Operations, Maintenance, Housekeeping, Accounting, Revenue Management, and Guest Experience to ensure homeowner requests are handled efficiently. Assist homeowners with questions regarding reservations, owner stays, maintenance projects, financial statements, and general property management. Document all homeowner communications thoroughly and maintain accurate records within company software. Follow up on outstanding requests to ensure timely resolution and keep homeowners informed throughout the process. Help facilitate onboarding tasks for new homeowners and ensure a smooth transition into our management program. Maintain a high level of organization while managing multiple homeowner relationships and priorities simultaneously.
IDEAL CANDIDATE
Outstanding verbal and written communication skills. Professional, confident, and personable on the phone. Highly organized with excellent attention to detail. Able to prioritize tasks and manage multiple conversations without losing follow-up. Strong problem-solving skills and the ability to think proactively. Comfortable handling difficult conversations with professionalism and empathy. Self-motivated and able to work independently while contributing to a team environment. Experience with property management, hospitality, real estate, or vacation rentals is preferred but not required.
Pay:
$60,000.00 per year
Benefits:
Dental insurance Employee discount Health insurance Paid time off Vision insurance Ability to
Commute:
Woodway, TX 76712 (Required) Ability to
Relocate:
Woodway, TX 76712: Relocate before starting work (Required)
