EAMC MISSION

At East Alabama Medical Center, our mission is high quality, compassionate health care, and that statement guides everything we do. We set high standards for customer service, quality, and keeping costs under control.

POSITION SUMMARY

The Patient Processing Specialist Scheduler functions in a high volume, fast-paced call center-based environment. The Patient Processing Specialist Scheduler provides courteous and efficient service to patients and physician offices while scheduling requested appointments across multiple locations. Concise communication skills and excellent customer service are a must for this position. The Patient Processing Specialist Scheduler should be a driven, self-motivated individual who is able to move between tasks quickly, making the most of their time.

POSITION QUALIFICATIONS

Minimum Education High school diploma or equivalent. Minimum Experience 1-2 years customer service experience, including working on a computer. Required Registration/License/Certification N/A Preferred Education High school diploma or equivalent. Preferred Experience 1-2 years healthcare/hospital experience and/or customer service experience. 1-year computer experience and the ability to type and spell accurately. Preferred Registration/License/Certification Complete WorkKeys with a Level 4 and have a Silver, Gold or Platinum State on the following three sections: Work Place Documents, Graphic Literacy, and Applied Math. Also acceptable is a National Career Readiness Certificate effective 02/01/2012. Other Requirements N/A