Experienced Customer Service Scheduling Specialist MasterCraft Garage Door Service LLC Chandler, AZ Job Details Full-time $16 - $22 an hour 16 hours ago Benefits 401(k) Paid time off Qualifications Interpersonal skills Staff scheduling Administrative experience Attention to detail Customer data entry Full Job Description Customer Service Representative - Join a Local, Family-Owned Company MasterCraft Garage Door Service LLC is a locally owned, second-generation garage door company serving homeowners throughout Arizona's East Valley since 2010. We are independently operated and are not part of a franchise or remote call center. We are hiring a Customer Service Representative to join our team in our Chandler, Arizona office. To apply, please complete our online application at: mastercraftgaragedoorservice.com/careers/ Applicants who are interested in the position are encouraged to submit their application directly through our website. Our office operates with an emphasis on communication, organization, accountability, and consistent procedures. Employees are given clear expectations, documented processes, and the tools needed to understand and perform their responsibilities effectively. This role is centered around customer communication and scheduling. The Customer Service Representative will speak with customers by phone, schedule service appointments, assist with recurring maintenance outreach, communicate with technicians, and help keep the daily service schedule organized.

Employment Details Schedule:

Part-time or full-time

Work Location:

In-office position in

Chandler, Arizona Compensation:

$16-$22 per hour, based on experience and qualifications Primary Responsibilities Answer incoming customer calls and provide courteous, professional assistance Respond to questions and inquiries from both new and existing customers Schedule service appointments and manage appointment information within ServiceTitan Assist with maintaining and coordinating the daily dispatch schedule Make outbound calls to customers who are due for recurring garage door maintenance Follow up with customers regarding appointments, scheduling needs, and service-related communication Accurately enter customer conversations, appointment details, and job information Communicate with field technicians regarding schedule updates and important customer information Help adjust schedules as needed when priorities or service needs change Maintain a friendly, helpful, and professional customer experience throughout each interaction Qualifications Previous experience in customer service, office administration, scheduling, dispatching, or a similar role is preferred but not required Strong verbal communication skills and a professional phone presence Ability to remain organized while managing phone calls, scheduling responsibilities, and changing priorities Reliable, detail-oriented, and able to complete assigned responsibilities independently Comfortable working with computers and learning new software Experience with ServiceTitan is a plus but is not required Ability and willingness to follow established company procedures Positive attitude and willingness to contribute to a team-focused work environment Benefits and Company Advantages $16-$22 per hour, depending on experience and qualifications Paid time off 401(k) retirement plan Structured office environment with documented procedures and clearly defined expectations Opportunity to grow with an established local service company Work for an independently owned East Valley business with an experienced and supportive team How to Apply Please submit your application through our website: mastercraftgaragedoorservice.com/careers/

Job Type:

Full-time Pay:

$16.00 - $22.00 per hour

Benefits:

Paid time off

Work Location:

In person