At Ironwood, care is personal—and so is our team culture. Our Central Business Office is looking for a detail-oriented and patient focused New Patient Scheduler/Operator to serve as a vital first point of contact for our patients.

Position Summary:

Assists in monitoring the efficiency of the office support team. Coordinates the activities of the office team and provides coverage as needed.

What You'll Do:

Serve as a primary contact for incoming patient and referral calls Schedule new patient appointments accurately and efficiently Collect and verify demographic and insurance information Request, track, and follow up on medical records prior to appointments Monitor fax servers, voicemails, and patient call-back queues Send new patient paperwork promptly (mail/email) Maintain and update patient data using Excel logs and internal systems Coordinate pre-appointment preparation with clinical teams Communicate daily with physicians regarding scheduling needs Support overall office operations with additional administrative duties

What We're Looking For:

1-2 years of medical office experience required Strong customer service and communication skills Excellent attention to detail and organizational abilities Ability to multitask in a fast-paced environment Comfortable working with computers, EMRs, and Microsoft Office (Word, Excel) Ability to maintain confidentiality and adhere to HIPAA guidelines Positive, team-oriented attitude and professional demeanor

Preferred Qualifications:

Medical oncology experience Knowledge of insurance processes and coverage verification Familiarity with healthcare regulations and compliance standards Understanding of chemotherapy drugs and related supplies Bilingual communication skills Why Join Us? We are the largest patient-focused cancer provider in the valley! Make a meaningful impact in the lives of patients facing cancer and other conditions Enjoy a collaborative, respectful, and growth-focused work environment Access to full health benefits and retirement plans Equal Opportunity Employer Ready to make a difference? Apply today and become a vital part of a team that's changing lives—one patient at a time. Learn more at www.ironwoodcrc.com