Operations Support

Operations Support JTS Surgical Redlands, CA Job Details Full-time 1 hour ago Qualifications High school diploma or

GED Full Job Description Operations & Customer Support Associate Reports To:

Operations Coordinator Location:

Redlands, California (Onsite - Not a Remote Role) Role Overview The Operations & Customer Support Associate role assists with day-to-day operational, inventory, and customer service needs. This role plays a critical part in ensuring accurate inventory management, timely fulfillment, regulatory compliance, and smooth coordination between internal teams and field partners. This is a hands-on role suited for someone who enjoys seeing work through to completion, supporting others thoughtfully, and applying practical problem-solving to keep operations running smoothly. Key Responsibilities Prepare, ship, receive, and manage inventory, including trays and related materials, while maintaining organization and accuracy within the stockroom. Collaborate with cross-functional team members to ensure accurate inventory tracking and adherence to operational standards. Serve as a reliable point of contact for customer service requests related to products, orders, logistics, and service needs. Support daily operations including picking, packing, restocking, and coordinating fulfillment requests. Review billing invoices for accuracy and identify discrepancies for escalation when necessary. Track, organize, and maintain contracts, licenses, and renewal documentation for facilities, manufacturers, and distributor representatives. Manage weekly inventory processes, including inventory tracking, discrepancy logging, and compliance with FDA requirements and internal policies. Maintain digital filing systems by scanning and organizing case sheets and operational documentation. Complete reporting and data entry tasks, including purchase order entry and preparation of inventory and aging reports. Answer incoming phone calls and route inquiries appropriately. Process customer payments received by phone in accordance with company financial and security procedures. Provide operational support to leadership through ad hoc projects, research, and on-site operational coverage as needed. Qualifications High school diploma or equivalent required; associate's or bachelor's degree in business, operations, or a related field preferred. 1-3 years of experience in operations, inventory management, customer service, or administrative support. Experience working in regulated or medical environments preferred but not required. Proficiency with Microsoft Word, Excel, and Outlook. Experience with data entry, reporting, and digital file management. Strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment. Ability to follow established processes while identifying opportunities for improvement. Strong communication skills and a collaborative, service-oriented mindset.

Core Competencies Organization & Time Management:

Maintains well-structured files, documentation, and inventory records while effectively prioritizing multiple responsibilities. Attention to

Detail:

Ensures accuracy in inventory tracking, documentation, data entry, and order fulfillment.

Communication:

Communicates clearly and professionally with internal teams, facilities, and external partners.

Reliability:

Demonstrates punctuality, consistent attendance, and dependable follow-through.

Customer Service Mindset:

Approaches requests and inquiries with patience, professionalism, and a solutions-oriented attitude.

Computer Proficiency:

Comfortable using Microsoft Word, Excel, Outlook, and learning new internal systems.

Adaptability & Problem-Solving:

Handles routine issues independently, adapts to shifting priorities, and escalates concerns appropriately.

Accountability:

Takes ownership of responsibilities and ensures tasks are completed accurately and on time. Physical Requirements & Schedule Responsibilities include physical handling and assembly of materials. Ability to lift and move inventory (approximately 25-50 lbs). Comfortable standing or walking for extended periods. Standard work schedule is Monday-Friday. Participation in an on-call rotation approximately once every 5-6 weeks , requiring scheduling flexibility.