Duties & Responsibilities Operations Agent

▪ Customer Service, field phone calls and general office support

▪ Creating/ Auditing an OrganiWhat is zation in Cargowise

▪ ISF filing with US Customs

▪ File Opening / Data Entry in Cargowise

▪ Cargo Tracking on carrier/ port websites for Air, LCL and FCL

▪ Adhere to government regulations that monitor our business (TSA, FMC, DOT, US Customs)

▪ Fundamental understanding of international shipping processes

▪ Basic knowledge of Incoterms

▪ Understanding of different types of bills of lading

▪ Communication with customers, international agents, domestic vendors

▪ Dispatching trucks for recovery / delivery

▪ Issuing Arrival Notices

▪ Paying arrival charges

▪ Invoicing clients

▪ Daily problem resolution

▪ Ongoing Logistics and Regulatory Training

▪ Vendor rate negotiations

▪ Processing/ Auditing invoices for vendor charges

▪ Quote clients

▪ Setting up/ Coordinating Shipments with partners at origin

▪ Handling Triangle Shipment Coordination Operations Specialist

▪ Look up products in the USHTS and on Cross to check HTS codes

▪ Review shipping documents to ensure all required customs data is on the paperwork

▪ Communicate with customers and agents to get documentation corrected as needed

▪ Process a Single Entry Bond when required

▪ Process multi- line commercial invoices through Deep Cognition

▪ Entry writing / prep in Cargowise

▪ Know the flags for applicable PGA's

▪ Understand current tariffs

▪ Work with Sales and Senior Ops team members to document Client SOW's

▪ Handle Carnet Shipments

▪ Antidumping Entries

▪ Processing Warehouse Entries

▪ Quota Entries

▪ Shipment Coordination from Origin

▪ Handle Customs/ PGA Exams Senior Operations Specialist

▪ Post Summary Corrections

▪ Onboarding / Implementing new clients o Work with Sales to document SOWs o Creating SOP's for clients

▪ Distribute and maintain new client broker document packages

▪ Competent in all PGA Entries- FDA, USDA, FWS,CPSC,DOT,NHSTA, ATF, APHIS,EPA, TSCA

▪ Assist Operation Specialists with questions

▪ Assist Overseas Partners with specific questions about US import processes Competencies

▪ High level of customer service

▪ Self-Starter with attention to detail

▪ Analyze and manipulate large amounts of data

▪ Ability to learn, adapt, and thrive under pressure

▪ Proven organizational and time management skills

▪ Understanding of quality assurance Experience & Qualifications

▪ Previous experience working with Cargowise and the interactive equipment

▪ Proficient in Microsoft Office

▪ Education o High School or equivalent (5 years' experience) o Associate's degree

▪ Bachelor's degree

▪ 3-7 years' experience

▪ Has attained their CCS Designation

▪ Must pass and maintain TSA Security Threat Assessment (STA) for IAC eligibility. Physical Requirements (ADA Compliance)

▪ Ability to remain stationary at a desk for extended periods, frequently operating a computer, telephone, and other standard office equipment.

▪ Ability to occasionally move about the office to access files, office machinery, or attend meetings; may need to transport parcels or packages up to 10-20 pounds occasionally.

▪ Ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.

▪ Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.

▪ Ability to observe details on documents and screens, requiring normal or corrected vision for reading and data entry.

Pay:

$72,800.00 - $81,120.00 per year

Benefits:

Dental insurance Health savings account Life insurance

Work Location:

In person