The Scheduler is responsible for answering incoming calls, verifying patient information, including insurance and pre-certification information, and scheduling appointments and procedures. Job Relationships Reports to the Operations Manager Principal Responsibilities Answer patient calls and schedule appointments, procedures, and surgeries. Manage physicians' schedules for appropriate scheduling of cases. Verify insurance and pre-certification information as needed. Explain patient prep as needed. Complete reminder calls for future appointments. Ensure all necessary documentation has been completed and received. Comply with the Springfield Clinic incident reporting policy and procedures. Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy. Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards. Perform other job duties as assigned. Education/Experience High School graduate or GED required. Experience in a medical office preferred. Knowledge, Skills and Abilities Excellent organizational and interpersonal communication skills. Excellent computer and telephone skills. Self-motivated and able to problem solve. Clear, articulate speaking voice. Working Environment Medical office environment. Direct patient contact is involved. The employee must be able to lift, walk, stoop and sit at a computer for long periods of time. Must possess manual dexterity to use keyboard and handle equipment and appliances. PHI/Privacy Level HIPAA1