Overview Position Summary We are seeking an organized, detail-oriented Operations & Administrative Coordinator to manage on-site front-office operations, member records, and collections support. This role serves as our primary frontline contact and provides administrative assistance to leadership, legal counsel, and county offices.

Key Responsibilities Front-Desk Operations & Inquiries:

Greet office walk-ins and field member calls regarding general questions, permits, and assessment balances.

Payment Processing:

Securely receive member payments made in person, over the phone.

Physical Mailings:

Prepare large-scale member notices, statements, and demand mailings on-site (printing, folding, stuffing, and metering).

Member Records & Deeds:

Verify ownership changes via county databases, update digital member profiles, and maintain hard-copy deed files in on-site property cabinets.

Permit Administration:

Process boat and member registrations, verify proof of ownership/insurance, issue physical decals from inventory, and stage packets for member pickup.

Collections Support:

Execute standard collections SOPs for delinquent accounts, generate demand letters, track payment plans, and log all member communications.

Administrative & Legal Liaison:

Partner with the CFO and GM on escalated accounts, compile records for legal counsel/lien filings, and pull public records from Linn and Bourbon county offices as needed.

Qualifications & Requirements Accuracy & Organization:

Strong attention to detail with data entry, record-keeping, and handling confidential financial information.

Customer Service:

Professional verbal and written communication skills for frontline member assistance.

Process Adherence:

Demonstrated ability to follow multi-step operating procedures and compliance checklists reliably.

Technical Skills:

Proficiency in Microsoft Office (Word, Excel) and database software; comfort researching county property records is preferred.

On-Site Availability:

Reliable attendance on-site during scheduled office hours, with reliable transportation for occasional trips to local county courthouses.

Pay:

$15.00 - $18.00 per hour Expected hours: 25.0 - 30.0 per week

Work Location:

In person