Carrier Operations Specialist Automated Logistics Systems - 2.7 Grand Rapids, MI Job Details $45,000 a year 18 hours ago Qualifications Employee relationship building Full Job Description We are seeking a highly motivated Carrier Operations Specialist to support our Carrier Sales team in executing and managing freight operations. This role plays a critical part in ensuring every load is set up for success through strong communication, carrier verification, and proactive problem-solving. You will work closely with Carrier Sales Representatives, carriers, and internal teams to drive efficiency, maintain relationships, and ensure seamless load execution.

Key Responsibilities:

Load Execution & Carrier Verification Verify all carriers and drivers prior to dispatch to ensure load success Confirm driver details including name, phone number, truck/trailer information, and location Ensure all carriers are properly set up and compliant with tracking requirements (e.g., Macropoint) Validate driver expectations for pickup, transit updates, and delivery milestones Achieve 100% order and carrier verification for assigned loads Communication & Coordination Proactively communicate with drivers prior to pickup to confirm load details Serve as a key point of contact between carriers, Carrier Sales, and Account Management Ensure carriers have received and acknowledged rate confirmations Maintain accurate and timely updates in internal systems Issue Resolution & Escalation Manage and resolve issues at the lowest level possible Communicate and escalate load-related challenges when necessary Identify and address sub-par carrier performance Carrier Relationship Management Build and maintain strong relationships with carriers, dispatchers, and drivers Negotiate accessorial charges and support cost control initiatives Develop a network of reliable carriers to support ongoing operations Load Booking Support Assist Carrier Sales Representatives with booking loads Source and communicate carrier options Negotiate competitive rates and contribute to cost-saving initiatives Utilize internal and external tools to identify capacity and optimize pricing Performance Expectations (KPIs): Meet daily call activity goals Maintain 100% carrier and order verification compliance Ensure consistent tracking and load visibility (MacroPoint compliance) Qualifications Experience in logistics, transportation, or freight brokerage preferred Strong communication and relationship-building skills Ability to thrive in a fast-paced, high-volume environment Detail-oriented with strong organizational skills Comfortable working with KPIs and performance metrics Proactive problem-solver with a sense of urgency What We're Looking For Competitive, team-oriented mindset Strong work ethic and accountability Ability to multitask and prioritize effectively Willingness to learn and grow within a brokerage environment