Customer Care Scheduling Coordinator American Waterworks Rochester, MN Job Details 1 day ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Vision insurance 401(k) matching Life insurance Qualifications Customer records maintenance Managing customer accounts Sales support Customer relationship building Account maintenance Phone communication Service scheduling Client database systems Resource scheduling coordination Customer engagement Communication skills Entry level Office phone management Customer data entry

Full Job Description Description:

American Waterworks, a regional leader in the foundation repair and foundation industry, is looking for a Customer Care Scheduling Coordinator to join our growing team. Our purpose is to redefine the construction industry by providing our customers with a remarkable experience. We care deeply for and strive to build a long-term relationship with each customer. At American Waterworks, we also redefine for our employees. American Waterworks is recognized by the Star Tribune as one of the best places to work in Minnesota over the last two years. We want our employees to know that they are the most valuable to us and to experience success in a way they never imagined for themselves. A Customer Care Scheduling Coordinator is the primary contact with our customers, potential customers, and other parties for setting sales appointments leads, scheduling annual maintenances and service opportunities, scheduling installations, and following up on a variety of issues. What We Would Provide You A solid pay and benefits package The best tools and training to get the job done the right way A team you can be proud of Opportunities for professional growth A trusting, respectful, and fun culture Benefits Company paid vision, dental, short-term disability and life insurance Health insurance and 50% employer paid premium 401(k) with company match 7 paid holidays Accrued vacation time

ESSENTIAL JOB FUNCTIONS

Represent us by answering calls, setting service and sales appointments, scheduling production installations, and following up with customers on various issues Provide tactical support to other departments of the company Keep customer records and database current Communicate with customers to ensure their satisfaction with our work Provide customers with a remarkable experience Purpose, Mission, Values One Team Show up Driven to be the best

Requirements:

Your Skills Mindset:

Desire to challenge the status quo to redefine the construction industry. This means bringing a positive perspective to take down barriers and lift those around you!

Experience:

Possess excellent interpersonal communication skills demonstrated though strong customer service experience. A combination of education and experience that illustrates a proven track record in this field, and a consistent work history. Those with prior experience handling phone calls in a fast-paced environment are encouraged to apply.

Requirements:

Ability to meet the requirements of background check. EOE