Trainer Customer Operations Specialist Eclerx - 3.6 Fayetteville, NC Job Details Full-time 11 hours ago Qualifications Coaching Presentations for conferences or internal meetings Adult education instructional development Project management Industry trends Mentoring Educational program planning Team motivation (leadership skill) Logistics planning

Full Job Description Trainer Customer Operations Specialist Location:

Fayetteville, US Type:

Full-time Department:

BFSI2 Job Summary A new hire trainer details the duties of those responsible for onboarding and training new employees. This position involves creating and implementing training programs to help new hires gain the skills, knowledge, and behaviors needed to perform well in their roles and support the company's objectives. Responsibilities Fostering a

Positive Learning Environment:

Strive to create a safe, inclusive, and engaging learning atmosphere

Knowledge Transfer:

Systemically transfer course knowledge and company best practices to ensure incoming agents perform their roles effectively

Agent Coaching:

Lead, mentor, and coach prospective agents by providing guidance and feedback to enhance their skills

Assessment and Evaluation:

Assess learner progress, track performance, provide feedback, and evaluate the effectiveness of training programs, adjusting as needed.

Collaboration:

Collaborate with subject matter experts, HR departments, and other stakeholders to ensure training aligns with business objectives.

Administration:

Assist with management of administrative tasks like scheduling, resource allocation, and documentation.

Eligibility Requirements Essential Skills Communication Skills:

Excellent written and verbal communication, public speaking, and presentation skills for effectively conveying knowledge.

Leadership and Coaching Skills:

The ability to lead, mentor, motivate, and provide constructive feedback to individuals and teams.

Instructional Design Skills:

Knowledge of learning models, theories, knowledge transfer, and project management.

Organization and Planning:

Effective time management and organizational skills to manage training logistics and resources.

Continuous Learning:

Staying updated on training methods and industry trends Qualification Bachelor's Degree or equivalent professional experience Current subject matter experience or prior training experience How to Apply Click "" to submit your resume through our career site Be sure to include any relevant experience that aligns with the role. Qualified candidates will be contacted by a member of our recruitment team for next steps About eClerx eClerx is a leading provider of productized services, bringing together people, technology and domain expertise to amplify business results. The firm provides business process management, automation, and analytics services to a number of Fortune 2000 enterprises, including some of the world's leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel & leisure, and technology companies. Incorporated in 2000, eClerx is traded on both the Bombay and National Stock Exchanges of India. The firm employs more than 19,000 people across Australia, Canada, France, Germany, Switzerland, Egypt. India, Italy, Netherlands, Peru, Philippines, Singapore, Thailand, the UK, and the USA. For more information, visit www.eclerx.com You can also find us on: https://www.linkedin.

com/company/eclerx/ https:

//www.indeed.

com/cmp/Eclerx/about https:

//www.glassdoor.com/eClerx eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. We are also committed to protecting and safeguarding your personal data. Please find our policy here