GENERAL SUMMARY

Facilitates patient access to care by scheduling appointments, procedures, and admissions accurately and efficiently. Collects and documents demographic, insurance, and appointment information while coordinating with patients, provider offices, and internal teams. Communicates preparation instructions, arrival details, and financial expectations to support care readiness. Delivers consistent customer service while maintaining confidentiality and compliance with established policies.

PRINCIPAL JOB FUNCTIONS

Commits to the mission, vision, beliefs and consistently demonstrates our core values. Schedules outpatient, inpatient, and procedural appointments based on provider orders and patient preferences. Collects and enters accurate demographic, insurance, and appointment information into electronic systems. Communicates preparation instructions, arrival details, and followup information to patients or representatives. Receives and processes referrals and physician orders through phone, fax, or electronic workflows. Coordinates with provider offices and departments to resolve missing or incomplete scheduling information. Responds to inbound and outbound calls, messages, and inquiries using approved communication tools. Supports preregistration activities, including outbound calls and verbal consent as applicable. Identifies uninsured or selfpay patients and initiates referral to financial assistance resources. Maintains productivity, quality, and service standards in a fastpaced scheduling environment. Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise. Participates in meetings, committees and department projects as assigned. Performs other related projects and duties as assigned. (Essential Job functions are marked with an asterisk "•". Refer to the Job Description Guide for the definition of essential and non-essential job functions.) Attach Addendum for positions with slightly different roles or work-specific differences as needed.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of computer hardware, office equipment, telephonic communication systems, scheduling platforms, and software applications relevant to work functions. Knowledge of federal regulations, corporate compliance requirements, third-party payer guidelines, and healthcare privacy standards. Knowledge of medical terminology, insurance plans, and healthcare office operations. Knowledge of correct grammar, spelling, punctuation, and documentation standards to support accurate patient information management. Skill in delivering exceptional customer service and building positive patient, provider, and customer relationships. Skill in verbal and written communication, attention to detail, and accurate information gathering and documentation. Skill in problem-solving, exercising professional judgment, and managing competing priorities in a fast-paced environment. Ability to establish and maintain effective working relationships with physicians, staff, healthcare organizations, and diverse patient populations. Ability to communicate effectively, conduct crucial conversations with desired outcomes, and maintain confidentiality of sensitive information. Ability to work independently with minimal supervision, prioritize workload effectively, and maintain regular and punctual attendance.

EDUCATION AND EXPERIENCE

High school diploma or equivalent required. Experience in healthcare scheduling, patient access, or customer service operations preferred. Must be 19 years of age to witness legal consents. #LI-MF1

Location:

Bryan Health •

BH Patient Access Schedule:

Full-time, Day shift, 8am-4:30pm