Client Services Operations Associate

Position Purpose The Client Services Operations Associate provides essential entry-level support for both the Client Technology Consulting (CTC) and AV Services teams, meeting the diverse needs of Tuck's community. This role supports classroom technology, events, and provides general IT assistance, focusing on tasks that enhance operational capacity. The position is client-focused, flexible, and responsive to community needs, with a schedule that adjusts to demand, including some evening and weekend shifts. Required Qualifications High school diploma with 1-2 years of related work experience or an equivalent combination of education and experience. Demonstrated ability to deliver client-focused service and manage client expectations. Basic understanding of AV and IT support concepts, with enthusiasm for learning more. Ability to collaborate effectively with team members and adapt to shifting priorities. Physical ability to handle tasks, including moving equipment. Ability to work evenings and weekends as needed Preferred Qualifications Associate's degree and at least 2 years of relevant work experience, or an equivalent combination of education and experience. Experience working in an Academic environment. Experience using IT service management software. Relevant certifications such as CTS, CompTIA, HDI, Etc. FLSA Non-Exempt Employment Category Temporary Full Time Schedule Department Contact for Recruitment Inquiries Lorin Parker Department Contact Phone Number Department Contact for Cover Letter Lorin Parker, Executive Director of Talent Management Contact's Phone Number Equal Opportunity Employer Dartmouth College is an equal opportunity employer under federal law. We prohibit discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, veteran status, marital status, or any other legally protected status. Applications are welcome from all. Background Check Employment in this position is contingent upon consent to and successful completion of a pre-employment background check, which may include a criminal background check, reference checks, verification of work history, conduct review, and verification of any required academic credentials, licenses, and/or certifications, with results acceptable to Dartmouth College. A criminal conviction will not automatically disqualify an applicant from employment. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law. Special Instructions to Applicants Dartmouth College has a Tobacco-Free Policy. Smoking and the use of tobacco-based products (including smokeless tobacco) are prohibited in all facilities, grounds, vehicles or other areas owned, operated or occupied by Dartmouth College with no exceptions. For details, please see our policy.

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//policies.dartmouth.edu/policy/tobacco-free-policy Additional Instructions Key Accountabilities Key Accountabilities Operational Support

• 75% Delivers outstanding service by answering calls, triaging incidents, and providing on-site support across Tuck through the campuses primary service point (Help Desk).

Supports classroom technologies and campus events, ensuring operational readiness for scheduled sessions and activities. Troubleshoots and resolves basic issues for Tuck-issued computers, AV systems, and applications, escalating complex problems when necessary. Records incidents, solutions, and best practices, contributing to Tuck IT's knowledge base. Project Assistance and Collaboration

• 15% During periods of low support demand, assists in the testing, development, and implementation of Tuck IT projects—including both CTC and AV-related initiatives—while maintaining availability at the primary service point. Works with CTC and AV teams to streamline support processes and improve service quality. Training and Development
• 10% Pursues training to develop foundational knowledge in AV systems, Technology Support, and Customer Service best practices. Creates and maintains knowledge articles to assist in developing the team's overall expertise and improve service delivery.
• Demonstrates professionalism and collegiality through actions, interactions, and communications with others appropriate to an environment that is welcoming to all.
• Performs other duties as assigned.