Title:

Sales Administrator/Customer Service Representative Location:

Farmingdale, NY (On-Site)

Schedule:

Monday-Thursday, 9:00 AM

• 5:30 PM & Friday, 9:00 AM
• 5:00 PM (4:30pm on Friday's Memorial Day
• Labor Day )

Compensation:

$60,000-68,000 About The Opportunity A well-established company within the music industry is seeking a highly organized and customer-focused Sales Administrator / Customer Service Representative to join its growing team. This position plays a critical role in supporting customers, coordinating with internal departments, and ensuring orders are processed accurately and efficiently from start to finish. This is not a sales position. Instead, the role is centered around providing exceptional customer support, managing order activity, and serving as a liaison between customers and internal teams to deliver a seamless customer experience.

If you thrive in a fast-paced environment, enjoy problem-solving, and have strong administrative and customer service skills, we'd love to hear from you. Your Contributions Manage customer accounts and provide exceptional service primarily through email and chat correspondence, with occasional phone communication. Process customer orders, updates, changes, and inquiries with a high level of accuracy. Monitor order status and proactively communicate timelines, updates, and expectations to customers. Investigate and resolve customer concerns, utilizing strong de-escalation and problem-solving skills to ensure positive outcomes. Coordinate closely with internal departments including operations, production, shipping, and purchasing to facilitate timely order fulfillment. Manage RMA/returns process and execution. Track open orders and follow up internally to ensure deadlines and customer expectations are met. Maintain accurate customer records and documentation within the ERP system. Utilize Microsoft Excel and Outlook to manage reporting, communication, and administrative tasks. Identify process improvements that enhance efficiency and customer satisfaction. Perform additional administrative and customer support duties as needed. Bringing to the Table 2+ years of customer service, sales support, order management, or administrative experience. Strong written communication skills with the ability to professionally correspond with customers via email. Experience managing customer expectations and resolving issues in a professional and solution-oriented manner. Ability to multitask, prioritize competing deadlines, and remain organized in a fast-paced environment. Exceptional attention to detail and follow-through. Mature, dependable, and proactive work ethic. Proficiency with Microsoft Office, particularly Excel and Outlook. Experience utilizing an ERP system is required

• Epicor experience is a bonus Calm and composed under pressure with excellent conflict resolution skills.

Strong organizational and time management abilities. Team-oriented with the ability to collaborate effectively across multiple departments. Self-motivated, adaptable, and eager to contribute to a positive workplace culture. Passion for delivering outstanding customer experience. Benefits & Incentives Health Benefits (Medical, Dental, Vision) Life Insurance 401K + 5% Match PTO Paid Holidays + 1 Floating #IND123

Pay:

$60,000.00

• $68,000.

00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Experience:

Customer service: 2 years (Required) Ability to

Commute:

Farmingdale, NY 11735 (Required)

Work Location:

In person