Scheduler / Office Assistant - Myrtle and North Myrtle Beach Do you enjoy working with people in a fast-paced, supportive environment? Are you looking to make a meaningful difference in the lives of seniors and their families? Amada Senior Care (Myrtle and North Myrtle Beach) is seeking a reliable, organized, and compassionate Scheduler / Office Assistant to join our team. This dual-role position is essential to keeping our office running smoothly while ensuring our clients receive the highest level of care through effective scheduling and communication. About the Role As a key member of our office team, you will coordinate caregiver schedules, support daily office operations, and serve as a primary point of contact for clients, families, and caregivers. This role requires strong organization, communication, and the ability to manage multiple priorities in a high-activity environment. Key Responsibilities Scheduling & Client Coordination Schedule shifts by matching caregiver qualifications and availability to client needs Communicate new assignments and schedule changes to caregivers and clients Proactively manage scheduling conflicts (call-offs, no-shows, emergencies) Ensure all shifts are covered and schedules are completed daily Coordinate caregiver placement, case coverage, and quality assurance Follow up with prospective clients and complete intake documentation Office Operations & Administrative Support Answer incoming calls and respond to client and caregiver inquiries promptly Maintain accurate and up-to-date records in the database Enter notes regarding client and caregiver updates, issues, and changes Track and record KPIs and support reporting needs Maintain a professional, organized office environment Work closely with the Owners Jon and Gwen Validate caregiver hours and route for payroll processing Caregiver Support & HR Assistance Contact caregivers regularly to update availability Assist with recruiting, interviewing, onboarding, and retention efforts Collect and maintain required documentation (licenses, insurance, certifications) Support employee recognition programs and office initiatives Assist with caregiver engagement efforts (birthdays, recognition, etc.) General Responsibilities Manage multiple priorities in a fast-paced environment Maintain confidentiality of sensitive information Provide exceptional customer service to clients and caregivers Participate in an after-hours on-call rotation every other week , once fully trained and comfortable in the role Respond to urgent scheduling needs, call-offs, and client concerns during on-call periods After-Hours On-Call Compensation On-call rotation occurs every other week after completion of training Time worked during on-call is paid in 15-minute increments All on-call time is compensated at time-and-a-half (1.5x regular hourly rate) after 40 hrs Compensation begins when actively handling calls, texts, or scheduling issues Qualifications High school diploma or equivalent required (college coursework a plus) 1-2+ years of office or administrative experience preferred Experience in home care or healthcare a plus Strong computer skills (MS Word, Excel, Outlook, web browsers) Ability to quickly learn scheduling and database software Excellent verbal and written communication skills Highly organized, detail-oriented, and dependable What We're Looking For A strong sense of urgency and ability to prioritize effectively Professional, positive, and team-oriented attitude Compassion for seniors and respect for caregivers Reliable, proactive, and solution-focused mindset Ability to build trust with clients, families, and staff What We Offer Competitive pay: $15- $20 per hour (based on experience and KPIs) Additional earnings through after-hours on-call Performance-based growth opportunities Positive, supportive work environment Referral bonus program Apply Today Join a team where your work truly matters. Help us improve the lives of seniors, their families, and the caregivers who support them.

Pay:

$15.00 - $20.00 per hour

Benefits:

Employee mentoring program On-the-job training Opportunities for advancement Paid time off Paid training Referral program Tuition reimbursement

Experience:

office or scheduling: 2 years (Preferred)

Work Location:

In person