Emerald Pool Care and Spas is seeking a highly organized, dependable, and customer-focused Service Scheduler and Customer Care Coordinator . This position is responsible for coordinating service requests, creating and scheduling work orders, routing technicians, communicating with customers, tracking approved estimates, and making sure pending work does not fall through the cracks. The ideal candidate is comfortable managing multiple priorities, communicating with customers and technicians, learning new software, and taking ownership of tasks from the initial request through completion. This position will also provide occasional backup support in our pool and spa retail store.

Responsibilities:

Service Scheduling and Work Orders Billing and Payment New Customer and Lead Management Pool Care/Route Support Customer Service Retail Store Support Required Qualifications Strong organizational and time-management skills. Excellent written and verbal communication. Professional and confident phone presence. Strong attention to detail and accurate data entry. Ability to manage multiple schedules, customers, and priorities. Comfortable using email, messaging, scheduling, CRM, and point-of-sale systems. Ability to learn new software and company processes quickly. Dependable, punctual, and able to work effectively with limited supervision. Willingness to take ownership of tasks and follow them through to completion. Customer-service or administrative experience. Preferred Qualifications Service scheduling, dispatching, or work-order management experience. Pool and spa industry experience. Retail or inside-sales experience. Experience with Skimmer, Shopify POS, Slack, or similar systems. Experience collecting customer payments and processing invoices. Experience working with field-service technicians. CRM, lead-management, or customer follow-up experience. About Emerald Pool Care and Spas Emerald Pool Care and Spas is a growing, full-service pool company serving the Fort Worth area. Our services include weekly pool maintenance, equipment repair, leak detection, pool remodeling, new-pool support, spas, and retail pool-care products. We are looking for someone who wants to grow with the company, take ownership of an important operational position, and help us deliver an excellent customer experience. To apply, please submit your résumé along with a brief description of your customer-service, scheduling, administrative, or pool-industry experience.

Pay:

$16.00 - $20.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Vision insurance

Work Location:

In person