Department:

Scheduling Work Schedule:

Mon-Fri 8am-5pm

Reports To:

Scheduling Team Lead Amount of Travel Required:

None Positions Supervised:

None

POSITION SUMMARY

The surgical schedulers work closely with the physicians, patients and other employees, staff of Centra Health and The Surgery Center of Lynchburg. This position is responsible for scheduling preoperative testing, surgeries, procedures, referrals and preop/post op appointments with the physicians. This position is also responsible for working with insurance companies to obtain insurance authorizations and coordinating between physicians, patients and hospital staff to ensure all requirements have been met. Multi-system scheduling requires exceptional organizational skills and attention to detail.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s) Review and process all surgery orders View records and follow specific instructions for scheduling surgery, if applicable. Schedule surgery or referral Create and maintain documentation of surgery or procedure scheduled Update and manage surgery scheduling worksheet Notify patients of their upcoming surgery; provide detailed instructions via phone, email and/or postal service, as necessary Send internal office messages to provider and/or nurse seeking approval for appointment date/time Schedule pre-op and post op appts Create and manage notes in AMD PM system and Clearwave of patient responsibility to be paid at pre-op Notate insurance authorization details and fax to SCL email or call to PreReg department at hospital Rearrange schedule to suit the needs of the physician and hospital, which includes communicating with hospital, physicians, and patients. Correct information in AMD PM, EHR, Google Calendar; send updated information to the patients.

POSITION QUALIFICATIONS

Competency Statement(s) Active Listening

Ability to actively attend to, convey, and understand the comments and questions of others. Accuracy
Ability to perform work accurately and thoroughly. Autonomy
Ability to work independently with minimal supervision. Communication, Oral
Ability to communicate effectively with others using the spoken word. Communication, Written
Ability to communicate in writing clearly and concisely. Customer Oriented
Ability to take care of the customers' needs while following company procedures. Decision Making
Ability to make critical decisions while following company procedures. Detail Oriented
Ability to pay attention to the minute details of a project or task. Energetic
Ability to work at a sustained pace and produce quality work. Empathetic
Ability to appreciate and be sensitive to the feelings of others. Enthusiastic
Ability to bring energy to the performance of a task.

Honesty / Integrity

Ability to be truthful and be seen as credible in the workplace. Organized
Possessing the trait of being organized or following a systematic method of performing a task. Reliability
The trait of being dependable and trustworthy.

SKILLS & ABILITIES

Education:

High School Diploma, or equivalent.

Experience:

2-3 years customer service experience, required. Scheduling experience in a medical practice highly preferred. Knowledge of insurance company authorizations highly preferred.

Computer Skills:

Ability to efficiently operate computers. Comfortable with Microsoft Office.

Certifications & Licenses:

N/A Other Requirements:

Ability to pass required background check.

PHYSICAL DEMANDS N

(Not Applicable) Activity is not applicable to this position. O (Occasionally) Position requires this activity up to 33% of the time (0

2.5+ hrs/day) F (Frequently) Position requires this activity from 33%
66% of the time (2.5
5.

5+ hrs/day) C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day)

Physical Demands:

Lift/Carry:

Push/Pull:

Stand F Walk F Sit C Manually Manipulate O Reach Outward O Reach Above Shoulder O Climb N Crawl N Squat or Kneel O Bend O Grasp F Speak C 10 lbs or less F 11-20 lbs O 21-50 lbs

N 51-100

lbs N Over 100 N 12 lbs or less O 13-25 lbs O 26-40 lbs

N 41-100

lbs N Other Physical Requirements Vision (Near, Distance, Color, Peripheral, Depth) Sense of Sound

telephone, conversation, in person, etc.

Sense of Touch Sense of Balance

WORK ENVIRONMENT

Air-Conditioned and Heat-Controlled Office The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.

Job Type:

Full-time Pay:

$18.00

$21.

00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance

Work Location:

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