A Scheduler or Operations Coordinator provides scheduling and logistical support for an office, company or organization. May specialize in scheduling required for production or for administrative work.
Position Overview This position performs a variety of customer service, records management, and administrative support functions for agency operations. Responsibilities include auditing operational documents, managing electronic and paper records, serving as a point of contact for visitors and callers, and providing lead-level work direction and training to lower-level clerical personnel.
Key Duties & Responsibilities Customer & Public Contact:
Answer incoming phone calls, direct inquiries, provide appropriate information, and greet/assist visitors, customers, and clients in a professional, courteous manner.
Document Auditing & Error Correction:
Analyze and audit invoices, bills, orders, forms, reports, and related documents for accuracy; initiate corrective action when errors are found.
Records & Data Management:
Maintain and update electronic and paper business records, collect and compile information, and operate computer systems and software applications to manage data and generate agency reports.
Document Preparation:
Prepare and format correspondence, forms, labels, and administrative reports.
Work Direction & Training:
Plan, organize, assign, and review the work of lower-level clerical employees, and train new staff in proper work methods and procedures.
Communications & Office Workflow:
Use email, instant messaging, and internal platforms to coordinate information flow and respond promptly to requests.
Mail & Supply Operations:
Coordinate the receipt and distribution of mail, and oversee inventory and allocation of office supplies.
Office Technology:
Operate and maintain modern office technology (multifunction printers, scanners, digital calculators) and troubleshoot common technical issues to ensure uninterrupted workflow.
Operations Reporting:
Maintain accurate records of transactions, attendance, and operational data, generating supporting reports as required. This position will work 30+ hours per week.
Minimum Qualifications Education:
Graduation from a standard high school or the equivalent.
AND Experience:
Two (2) years of full-time or equivalent part-time paid experience performing routine office work or customer-facing roles.
Substitution:
College hours, related business school, or vocational training may be substituted through an established formula for the required experience. #
INDLP Pay:
$29,070.00 - $49,360.00 per year
Benefits:
Dental insurance Health insurance Life insurance Vision insurance
