Key Duties & Responsibilities Customer & Public Contact:

Answer incoming phone calls, direct inquiries, provide appropriate information, and greet/assist visitors, customers, and clients in a professional, courteous manner.

Document Auditing & Error Correction:

Analyze and audit invoices, bills, orders, forms, reports, and related documents for accuracy; initiate corrective action when errors are found.

Records & Data Management:

Maintain and update electronic and paper business records, collect and compile information, and operate computer systems and software applications to manage data and generate agency reports.

Document Preparation:

Prepare and format correspondence, forms, labels, and administrative reports.

Work Direction & Training:

Plan, organize, assign, and review the work of lower-level clerical employees, and train new staff in proper work methods and procedures.

Communications & Office Workflow:

Use email, instant messaging, and internal platforms to coordinate information flow and respond promptly to requests.

Mail & Supply Operations:

Coordinate the receipt and distribution of mail, and oversee inventory and allocation of office supplies.

Office Technology:

Operate and maintain modern office technology (multifunction printers, scanners, digital calculators) and troubleshoot common technical issues to ensure uninterrupted workflow.

Operations Reporting:

Maintain accurate records of transactions, attendance, and operational data, generating supporting reports as required. This position will work 30+ hours per week.

Minimum Qualifications Education:

Graduation from a standard high school or the equivalent.

AND Experience:

Two (2) years of full-time or equivalent part-time paid experience performing routine office work or customer-facing roles.

Substitution:

College hours, related business school, or vocational training may be substituted through an established formula for the required experience. #

INDLP Pay:

$29,070.00 - $49,360.00 per year

Benefits:

Dental insurance Health insurance Life insurance Vision insurance

Work Location:

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