Fleet Dispatcher & Operations Coordinator Wasteaway Dumpster Service - 2.5 Lockport, NY Job Details Full-time $20 - $30 an hour 1 day ago Benefits Paid time off 401(k) matching Qualifications Road transportation operations Client inquiry handling Route planning Attention to detail Organizational skills Full Job Description

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Fleet Dispatcher & Operations Coordinator WasteAway Dumpster Service | Lockport, NY Full-Time Position We're Looking for Someone Who Can Think Two Steps Ahead. WasteAway Dumpster Service is seeking a motivated, highly organized individual to join our team as a Fleet Dispatcher & Operations Coordinator. This is a fast-paced position combining customer service, order management and real-time fleet dispatch. We're looking for someone who can confidently manage incoming customer requests while keeping our trucks moving efficiently throughout the day. Our operation is constantly changing. Drivers experience delays, customers request emergency service, schedules change and priorities shift. The right candidate needs to anticipate problems, think independently and make decisions that keep everything running smoothly. Key Responsibilities Fleet Dispatch & Route Optimization Coordinate daily operations for our roll-off dumpster fleet. Continuously monitor driver locations, assignments and progress. Adjust routes throughout the day as circumstances change. Anticipate scheduling conflicts and proactively resolve operational problems. Coordinate deliveries, pickups, disposal trips and emergency requests. Minimize unnecessary mileage, driver downtime and overtime. Maintain awareness of available trucks, dumpsters and yard inventory. Customer Service & Operations Coordination Answer all incoming customer phone calls and text messages promptly and professionally. Handle customer inquiries, scheduling requests and service changes. Accurately enter and manage customer orders within our dispatch software. Verify delivery addresses, dumpster placement instructions and material information. Coordinate scheduling and communicate updates with customers and drivers. Prioritize urgent customer requests while maintaining daily operational efficiency. Maintain accurate records and ensure no customer requests or outstanding orders are overlooked. What We're Looking For Experience in dispatch, transportation, logistics or a similar fast-paced environment is preferred. Excellent communication and customer service skills. Strong organizational skills and exceptional attention to detail. The ability to multitask and manage competing priorities. Strong geographical awareness and logistical problem-solving abilities. Confidence making independent decisions. A proactive approach to identifying and resolving problems. Comfortable working with dispatch software, GPS tracking systems and digital communication platforms. Experience in the roll-off dumpster industry is beneficial but not required. Schedule This is a full-time position based in Lockport, NY. Our operation requires flexibility, including occasional extended hours and Saturday coverage as business needs dictate. Specific scheduling expectations will be discussed during the interview process. What Makes This Position Different? We're looking for more than someone who answers phones and schedules deliveries. You'll be responsible for managing customer communication while actively coordinating a fleet of trucks throughout the day. When a driver gets delayed, you'll need to recognize how that affects other assignments. When an emergency customer request comes in, you'll determine how to accommodate it. When the original schedule no longer makes sense, you'll help develop a better plan. You'll work directly with ownership on operational planning while taking responsibility for the day-to-day execution of our dispatch operation. If you're organized, resourceful, enjoy solving problems and thrive in an environment where no two days are the same, we'd like to hear from you. Apply today and tell us why you'd be a great addition to the WasteAway team.

Pay:

$20.00 - $30.00 per hour Expected hours: 40.0 - 50.0 per week

Benefits:

401(k) matching Paid time off

Work Location:

Hybrid remote in Lockport, NY 14094