Warehouse Associate Trusted Edge HR Draper, UT Job Details Full-time $25 an hour 2 hours ago Benefits Paid holidays Paid time off Qualifications Safety protocol adherence Packing Moving High school diploma or GED Warehouse experience Productivity software Materials handling Picking & packing
Full Job Description Job Summary:
We are seeking a dependable and hardworking Warehouse Associate & Customer Service Representative to join our dynamic team. This dual-role position is primarily focused on warehouse operations — picking, packing, shipping, receiving, and inventory management, including lifting items up to 75 lbs — while also supporting customer interactions through phone calls and emails as needed. The ideal candidate will be safety-minded, detail-oriented, and committed to keeping the warehouse running efficiently while delivering an exceptional customer experience when called upon.
Key Responsibilities:
Warehouse Operations:
Pick, pack, and prepare orders for shipping according to company standards. Load and unload shipments, ensuring proper handling of materials. Receive inbound freight, verify contents against purchase orders, and put away stock accurately. Conduct regular inventory counts and update stock records. Maintain a clean, safe, and organized warehouse environment. Safely operate warehouse equipment, such as forklifts and pallet jacks, as needed (training provided if required). Assist with staging and preparation of large or multi-box items for freight shipments.
Customer Service:
Answer incoming calls and respond to customer inquiries with professionalism and accuracy during peak times or as coverage is needed. Manage customer communication via email, providing timely and effective resolutions. Process orders, track shipments, and provide updates to customers. Maintain accurate records of customer interactions in the CRM system.
Requirements:
High school diploma or equivalent. Prior experience in warehouse operations and/or customer service is preferred. Ability to lift and move items up to 75 lbs safely and efficiently on a regular basis. Comfortable standing, walking, bending, and lifting for the majority of the workday. Strong attention to detail and commitment to accuracy in picking, packing, and inventory tasks. Solid verbal and written communication skills. Proficient in Microsoft Office Suite and comfortable learning new systems. Ability to multitask and thrive in a fast-paced environment. Commitment to maintaining a safe and respectful workplace.
Schedule:
Full-time position with shifts that may require occasional weekend or overtime work based on business needs.
Benefits:
Competitive pay. Paid time off and holidays. Opportunities for growth and cross-training within the company. Join our team and play a key role in keeping our warehouse running smoothly and our customers taken care of. If you are a team player who takes pride in hands-on work, we encourage you to apply!
