Central Scheduler

Per Diem & Full-time available.

Hourly Wage Range:

$19.05 - $29.70 depending on experience.

JOB SUMMARY

The Central Scheduler provides scheduling services for all clinic visits for Curry Health Network medical clinics. This department is also responsible for answering the main clinics' phone line and directing patients as necessary.

ESSENTIAL FUNCTIONS

Answers all incoming calls using proper phone etiquette, with ability to answer basic questions that may be asked by patients and community. Obtains information from caller to be able to decipher whether patient needs to schedule an appointment or be transferred to a different department. Ability to understand provider preferences and schedule appointment based upon provider template. Able to use patient communications and Skype to share information with clinical staff regarding a patient phone call. Ability to review provider schedules and fill open slots to ensure maximization of provider templates. Other duties as assigned to support the overall effectiveness of the department and organizational performance in accordance with Curry Health Network's Mission, Vision and Shared Values.

SHARED VALUES

Service:

We serve with compassion and understanding. efficiency and growth

Teamwork:

We are one team - each one of us makes a difference.

Curiosity:

We promote learning.

Integrity:

We live by honesty, trust, and doing the right thing by our organizational values

MINIMUM JOB REQUIREMENTS

Education & Experience High school graduate or equivalent. One year in office setting preferred. Experience with medical terminology and insurance preferred. Ability to communicate in English; both verbally and in writing. Additional languages preferred. Experience in a setting that required excellent customer service preferred. Required Knowledge, Skills & Abilities Basic computer knowledge. Ability to type 40 words per minute. Knowledge of medical terminology. Excellent interpersonal skills.

PHYSICAL REQUIREMENTS

Physical Demands On-the-job time is spent in the following physical activities: None of the time: Taste or smell Up to 1/3 of the time: Push/pull, Stoop, kneel, crouch or crawl, Reach with hands and arms From 1/3 to 1/2 of the time: Stand, Walk Up 2/3 of the time and more: Sit, talk or hear, use hands to finger/handle or feel This job requires that weight be lifted, or force be exerted as follows: None of the time: 25+ pounds up to and more than 100 pounds Up to 1/3 of the time: Up to 10 pounds From 1/3 to 1/2 of the time: None Up to 2/3 of the time and more: None This job has special vision requirements as follows: Close, color, depth perception and the ability to adjust focus. Work Environment This job requires exposure to the following environmental conditions: None of the time: Wet, humid conditions (non-weather), Fumes or airborne particles, Toxic or caustic chemicals, outdoor weather conditions, extreme cold (non-weather) extreme heat (non-weather), Risk of electrical shock, work with explosives, Work near moving mechanical parts, risk of radiation, vibration Up to 1/3 of the time: None From 1/3 to 1/2 of the time: None The typical noise level for the work environment is: Quiet to Moderate noise Hearing requirements: Ability to hear instructions. This job requires the following repetitive motion actions: From 0-1 hours per day: Repetitive use of foot control, Firm/Heavy Grasping, fine dexterity From 1-2 hours per day: From 3-4 hours per day: From 5-6 hours per day: From 7+ hours per day: Repetitive use of hands,

Grasping:

simple/light (b