Clinical Coordinator

POSITION DESCRIPTION

Responsible for overseeing the medical assisting staff and other specified areas of the office in collaboration with office Nursing Leadership and the Practice Manager. This includes accountability for efficient patient/work flow, customer satisfaction, staff satisfaction, productivity and achievement of operational goals as defined by practice leadership.

ESSENTIAL JOB FUNCTIONS

Supervises day-to-day operations of assigned areas to ensure efficient, fiscally responsible and customer responsive procedures and operations. Assists with recruitment, hiring, orientation, training and coaching of MA staff, in accordance with IHA service and human resource guidelines. Effectively organizes training materials for new employees, maintaining the most recent version. Ensures efficient and effective scheduling for the MA staff and maintains Time & Attendance program; coordinating timekeeping and time off requests. Fills in as Medical Assistant when needed. Directly enters medication, laboratory, and radiology orders into the electronic medical record per state, local and professional guidelines. Evaluates the performance of MA staff, recommends merit increases, promotions and disciplinary actions, in accordance with IHA human resource and service guidelines. Maintains teamwork environment and a high level of employee morale. Oversees tasks that optimize workflow; provides suggestions to continually improve processes and the customer experience. Communicates thoroughly and promptly with office leadership, providers, triage and staff regarding all issues impacting day-to-day operations; develops clinical protocols as needed to ensure compliance with federal regulations. Implements inventory control system related to clinical supplies and immunizations/medications. Manages the immunization and VFC vaccine program and coverage of PAQ when needed. Manages clinical audits, internal and external, for the office. Attends required internal and external meetings, performs other administrative support tasks, and assists in the development and oversight of the office budget. Supports other offices, attends required meetings and training and participates in committees as requested. Performs other duties as assigned.