Clinical Support Staff (MA/RMA/CMA/LPN)

Job Title:

Clinical Support Staff (MA/RMA/CMA/LPN)

Department:

Medical Reports to:

RN Team Lead Job Summary:

The Sterling Area Health Center is looking for a Clinical Support Staff to provide high-quality patient care and support their medical team.

Responsibilities:

This position involves a combination of administrative and clinical duties.

Key responsibilities include:

General Office Duties:

Answering phones, greeting patients, verifying insurance information, and data entry into the patient information system.

Clinical Support:

Assisting healthcare providers with direct patient care in the outpatient setting. This involves being attentive to provider instructions, patient concerns, and questions, and following through with appropriate actions.

Documentation:

Preparing charts, completing forms and logs, and accurately documenting patient education and instructions in the electronic health record (EHR) system. Maintaining a

Safe and Efficient Environment:

Ensuring treatment rooms are clean, restocking supplies, and autoclaving equipment as needed. Preparing Patients for

Care:

Checking patients in, preparing exam rooms, obtaining patient history, and taking vital signs, performing EKGs, PFTs, immunizations, and vision & hearing tests. They also perform pediatric development screening tests.

Anticipating Provider Needs:

Proactively identifying and addressing the requirements of the healthcare provider.

Managing Referrals, Lab Orders, and Prescriptions:

Completing necessary forms, obtaining prior authorization for treatment, and handling billing information and appointment scheduling.

Patient Flow Management:

Optimizing the patient experience and schedule for the assigned provider.

CLIA Waived Testing:

Performing and following up on CLIA waived testing according to manufacturer guidelines.

Other Duties:

Performing other assigned duties as needed, including front desk tasks.

Required Skills and Abilities:

Successful candidates for the Clinical Support Staff position should possess the following skills and abilities:

Clinical Knowledge:

Understanding of moderately complex clinical procedures.

Computer Proficiency:

Competency in using computer systems and software.

Communication Skills:

Effective written and oral communication, including explaining complex information clearly to patients and other healthcare professionals.

HIPAA Compliance:

Demonstrating strict adherence to HIPAA confidentiality and privacy regulations both during and outside of work.

Interpersonal Skills:

Customer-focused approach to interacting effectively with diverse patient populations and their families.

Critical Thinking:

Managing clinical issues and utilizing assessment skills protocols effectively.

Adaptability:

Ability to thrive in a fast-paced, dynamic, and evolving environment.

Assessment and Triage:

Excellent skills in assessing and prioritizing patient needs.

Teamwork and Independence:

Working collaboratively as part of a team-based healthcare organization, while also demonstrating the ability to work independently and be accountable for practice.

Organizational Skills:

Managing time effectively, practicing active listening, problem-solving, setting priorities, and organizing work efficiently.

Note:

Certified/Registered Medical Assistants (CMAs/RMAs) or those with similar skills and experience (CNAs) are highly encouraged to apply. Paid training programs for Certified Medical Assistants (or other similar certification programs) may also be available (2-year commitment after completed certification).

Job Type:

Full-time Pay:

Up to $19.48 per hour

Benefits:

Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance

Medical Specialty:

Emergency Medicine Geriatrics Pediatrics Primary Care Education:

High school or equivalent (Preferred)

License/Certification:

LPN (Required)

Work Location:

In person Clinical Support Staff (MA/RMA/CMA/LPN) 2.9 2.9 out of 5 stars Sterling, MI Up to $19.48 an hour - Full-time Sterling Area Health Center 19 reviews Up to $19.48 an hour -

Full-time Job Title:

Clinical Support Staff (MA/RMA/CMA/LPN)

Department:

Medical Reports to:

RN Team Lead Job Summary:

The Sterling Area Health Center is looking for a Clinical Support Staff to provide high-quality patient care and support their medical team.

Responsibilities:

This position involves a combination of administrative and clinical duties.

Key responsibilities include:

General Office Duties:

Answering phones, greeting patients, verifying insurance information, and data entry into the patient information system.

Clinical Support:

Assisting healthcare providers with direct patient care in the outpatient setting. This involves being attentive to provider instructions, patient concerns, and questions, and following through with appropriate actions.

Documentation:

Preparing charts, completing forms and logs, and accurately documenting patient education and instructions in the electronic health record (EHR) system. Maintaining a

Safe and Efficient Environment:

Ensuring treatment rooms are clean, restocking supplies, and autoclaving equipment as needed. Preparing Patients for

Care:

Checking patients in, preparing exam rooms, obtaining patient history, and taking vital signs, performing EKGs, PFTs, immunizations, and vision & hearing tests. They also perform pediatric development screening tests.

Anticipating Provider Needs:

Proactively identifying and addressing the requirements of the healthcare provider.

Managing Referrals, Lab Orders, and Prescriptions:

Completing necessary forms, obtaining prior authorization for treatment, and handling billing information and appointment scheduling.

Patient Flow Management:

Optimizing the patient experience and schedule for the assigned provider.

CLIA Waived Testing:

Performing and following up on CLIA waived testing according to manufacturer guidelines.

Other Duties:

Performing other assigned duties as needed, including front desk tasks.

Required Skills and Abilities:

Successful candidates for the Clinical Support Staff position should possess the following skills and abilities:

Clinical Knowledge:

Understanding of moderately complex clinical procedures.

Computer Proficiency:

Competency in using computer systems and software.

Communication Skills:

Effective written and oral communication, including explaining complex information clearly to patients and other healthcare professionals.

HIPAA Compliance:

Demonstrating strict adherence to HIPAA confidentiality and privacy regulations both during and outside of work.

Interpersonal Skills:

Customer-focused approach to interacting effectively with diverse patient populations and their families.

Critical Thinking:

Managing clinical issues and utilizing assessment skills protocols effectively.

Adaptability:

Ability to thrive in a fast-paced, dynamic, and evolving environment.

Assessment and Triage:

Excellent skills in assessing and prioritizing patient needs.

Teamwork and Independence:

Working collaboratively as part of a team-based healthcare organization, while also demonstrating the ability to work independently and be accountable for practice.

Organizational Skills:

Managing time effectively, practicing active listening, problem-solving, setting priorities, and organizing work efficiently.

Note:

Certified/Registered Medical Assistants (CMAs/RMAs) or those with similar skills and experience (CNAs) are highly encouraged to apply. Paid training programs for Certified Medical Assistants (or other similar certification programs) may also be available (2-year commitment after completed certification).

Job Type:

Full-time Pay:

Up to $19.48 per hour

Benefits:

Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance

Medical Specialty:

Emergency Medicine Geriatrics Pediatrics Primary Care Education:

High school or equivalent (Preferred)

License/Certification:

LPN (Required)

Work Location:

In person