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Customer Experience Manager - SouthWest Transit

Job

Minnesota City Jobs

[Unknown City], MN (In Person)

Full-Time

Posted 1 day ago (Updated 9 hours ago) • Actively hiring

Expires 6/16/2026

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Job Description

Lead the ride toward excellence! As SouthWest Transit's Customer Experience Manager, you'll shape every moment of the rider journey—connecting customer insights with operational performance to deliver a seamless, satisfying, and standout transit experience. The Customer Experience Manager is a key leadership position responsible for developing and executing strategies that elevate the overall rider experience. This role focuses on understanding the entire passenger journey, from trip planning to post-ride feedback. The manager acts as the primary link between the customer's needs and the operational realities of the transit system, ensuring operational metrics align with customer satisfaction goals.
Learn more and apply:
https://www.governmentjobs.com/careers/swtransit/jobs/5309673/transit-experience-manager?pagetype=jobOpportunitiesJobs

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