Customer Service Representative/Dispatcher

Dispatch /

Customer Service Representative Location:

Northlake, IL / Elk Grove, IL Schedule

• Tuesday-Saturday schedule
• Availability to work Monday-Saturday during peak seasons is required
• Shift options: ○ 8:30 AM
• 5:00 PM ○ 10:30 AM
• 7:00 PM Pay Rate
• $20.00
• 21.50 per hour
• Overtime opportunities available during peak seasons Position Overview We are seeking a dependable and customer-focused 2 Dispatch / Customer Service Representative to support daily logistics and customer communication operations.

This role requires strong multitasking abilities, attention to detail, and the ability to work effectively in a fast-paced environment. Candidates should possess a positive attitude, excellent communication skills, and a reliable work ethic. Key Responsibilities

• Conduct driver check-ins and assist with dispatch coordination
• Review delivery photos and verify delivery completion details
• Manage schedules and update dispatch information as needed
• Respond professionally to incoming calls and emails
• Communicate effectively with drivers, customers, and internal teams
• Maintain accurate records and ensure timely follow-up on issues
• Prioritize tasks and manage multiple responsibilities simultaneously Qualifications
• Previous customer service, dispatch, or administrative experience preferred
• Strong communication and organizational skills
• Ability to multitask in a fast-paced environment
• Basic computer proficiency and email management skills
• Dependable attendance and punctuality
• Positive attitude and team-oriented mindset Additional Information
• Business casual attire required
• No leggings or athletic wear permitted
• Overtime available during peak operational periods
• Reliability and professionalism are essential for success

Pay:

$20.00

• $21.

50 per hour

Benefits:

Paid time off

Work Location:

In person