Customer Service Representative

Job Description We are seeking a Customer Service Representative to support a high-volume call center environment within the healthcare space. This role focuses on delivering exceptional customer service while accurately handling sensitive and confidential information. The ideal candidate is detail-oriented, dependable, and comfortable managing a fast-paced workload while navigating multiple systems. Key Responsibilities Handle inbound customer service calls and follow-up outbound calls as needed Respond to inquiries related to prior authorizations, general healthcare questions, and confidential information Accurately enter and update information across multiple systems and programs Maintain a high level of quality, accuracy, and professionalism on every interaction Meet productivity expectations, typically handling 50-100 calls per day , depending on complexity Adhere to all compliance, privacy, and internal communication standards Required Qualifications Minimum 1 year of recent (within the last 2-3 years) high-volume call center experience Employment tenure of at least 1 year per role (no job-hopping resumes) Strong customer service and communication skills Ability to accurately enter data with high attention to detail Typing speed of 30 WPM or higher Solid computer skills and comfort working across multiple systems Preferred Qualifications Healthcare, medical, or pharmacy-related experience Pharmacy Technician certification (preferred, not required) Bilingual skills (Spanish or other languages are a plus)

Schedule & Training Availability Required:

7 days a week between 5:00 AM - 10:00 PM (A fixed schedule will be assigned within these hours)

Training Schedule:

Monday-Friday, 8:00 AM - 4:30 PM for 4 weeks Training includes 4 mandatory tests with a required average score of 90% Mandatory overtime required during January and February Shift bids occur at the end of training and are performance-based Growth & Advancement Opportunities This role offers significant long-term growth potential, including: Promotion to Tier 2 Agent with a pay increase to $22/hour Typical conversion to full-time employment after 8-9 months Internal career paths into Quality, Client Administration, Workforce & Reporting, Management, and other departments Long-term advancement opportunities into leadership roles Once converted to full-time, employees may gain access to benefits such as: Tuition reimbursement Quarterly bonuses Employee discounts (travel, entertainment, and more) Job Type & Location This is a Contract to Hire position based out of Plymouth, MI. Pay and Benefits The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Plymouth,MI.

Application Deadline This position is anticipated to close on May 25, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.