Customer Service Representative

Company KUIU is obsessed with engineering the world's most innovative performance hunting gear. Our founder, Jason Hairston, had a vision for hunting gear that pushed the boundaries of performance, ultralight weight, and technology development. KUIU lives that vision every day with our customers and employees. As a direct-to-consumer brand, KUIU is committed to providing exceptional service to customers who rely on our technical gear in demanding outdoor environments. We aim to create meaningful and trusted interactions with every customer, reflecting our passion for quality, performance, and outdoor heritage. Role and Responsibilities KUIU is seeking a full-time Customer Service Representative to join our call center team in Dixon, CA. This individual will serve as a frontline representative of the KUIU brand, providing high-quality support to our customers across multiple communication channels. Reporting to the Director of Customer Service, the representative will:

• Provide excellent customer service via phone, email, and other platforms.
• Assist customers with product questions, orders, shipping inquiries, and returns.
• Become deeply familiar with KUIU's technical gear and confidently educate customers on product fit, use, and selection.
• Understand and represent KUIU's brand voice, customer expectations, and outdoor culture.
• Maintain accurate records of customer interactions using internal tools.
• Support office tasks such as filing, organizing, and customer mail-outs.
• Respond to real-time challenges with a proactive, solution-oriented mindset.
• Adapt to business needs during seasonal changes, including some weekend or overtime hours. Professional Qualifications
• Prior experience in customer service or retail.
• Strong verbal and written communication skills.
• Excellent typing and data entry abilities.
• Detail-oriented with strong organizational habits.
• Comfortable navigating dynamic retail or ecommerce environments.
• Ability to multitask and prioritize effectively in a fast-paced setting. Preferred Qualifications
• Personal experience in hunting, backpacking, or other active outdoor pursuits.
• Familiarity with outdoor apparel and gear, including competing brands.
• Ability to recommend gear based on customer needs and environmental conditions.
• Experience using KUIU products in the field is highly desirable. Personal Characteristics
• Friendly, professional demeanor with a passion for helping others.
• Willingness to learn about KUIU's products and culture.
• Positive, team-oriented attitude with a willingness to step into various roles.
• Flexible and adaptable with changing business demands.
• Reliable and punctual, with the ability to work onsite in Dixon, CA. Additional Details

Job Type:

Full-Time

Shift:

Monday - Friday, 7:30 AM to 4:00 PM PT (subject to seasonal and business needs)

Compensation:

Starting at $20 per hour

Benefits Include:

o 401(k) plan o Health, dental, and vision insurance o Paid time off o Sales bonus opportunities Ability to commute/relocate: Applicants must reliably commute or plan to relocate to Dixon, CA prior to starting this role.

Job Type:

Full-time Pay:

From $20.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Please explain how much personal experience in hunting, backpacking or other active pursuits you have. Do you have any Call Center experience? Ability to

Commute:

Dixon, CA 95620 (Preferred)

Work Location:

In person