Job Summary We are seeking a motivated and results-driven Junior Operations Manager to oversee the day-to-day operations of our organization and ensure efficiency, productivity, and exceptional service delivery. In this role, you will provide leadership to supervisors, team trainers, and frontline staff while monitoring operational performance and implementing strategies that improve processes, employee development, and overall business results. The ideal candidate is an organized leader with strong problem-solving skills, a passion for developing teams, and the ability to thrive in a fast-paced environment. You will work closely with senior leadership to ensure organizational goals, performance standards, and customer expectations are consistently achieved. Key Responsibilities Operational Leadership Manage daily operational activities to ensure productivity, efficiency, and high-quality service delivery. Lead and support supervisors, team leaders, trainers, and frontline staff to maintain strong operational coverage. Ensure departmental goals, service standards, and operational targets are consistently met. Allocate resources effectively to maximize team performance and operational efficiency. Performance Management Monitor and analyze key performance indicators (KPIs), including productivity, quality, attendance, and customer satisfaction. Conduct regular coaching sessions and performance reviews with supervisors. Identify performance gaps and develop action plans to improve individual and team results. Recognize and reward high performance while addressing performance concerns promptly. Team Development Mentor, coach, and develop supervisors and emerging leaders. Support onboarding, training, and ongoing employee development initiatives. Foster a positive, collaborative, and accountable work environment. Encourage continuous learning and professional growth across operational teams. Process Improvement Evaluate existing operational processes and identify opportunities for improvement. Implement workflow enhancements that increase efficiency, reduce errors, and improve service quality. Ensure standard operating procedures and best practices are consistently followed. Participate in operational planning and continuous improvement initiatives. Reporting & Communication Prepare and present regular operational reports on team performance, staffing, productivity, and operational trends. Communicate organizational goals, updates, and expectations clearly across teams. Serve as the primary liaison between senior leadership and operational staff. Collaborate with cross-functional departments to support business objectives. Compliance & Policy Enforcement Ensure compliance with company policies, procedures, and applicable regulations. Partner with Human Resources to address employee relations and performance matters. Maintain accurate operational documentation, reports, and records. Promote a safe, ethical, and compliant work environment. Qualifications Required 3-5 years of leadership or management experience in an operations, customer service, or similar environment. Demonstrated experience leading and developing teams. Strong communication, organizational, and decision-making skills. Excellent analytical, problem-solving, and time management abilities. Proficiency with Microsoft Office Suite and operational reporting tools. Must be available to work a five-day work week including weekends. Must be available to work an 8-hour shift between 8am & 8pm Preferred Bachelor's degree in Business Administration, Management, Operations, or a related field, or an equivalent combination of education and experience. Experience working in a fast-paced, performance-driven environment. Core Competencies Leadership and team development Operational planning and execution Performance management Strategic thinking Communication and interpersonal skills Process improvement and continuous improvement Organizational and time management Data analysis and reporting Customer-focused mindset Adaptability and sound decision-making What We Offer Competitive salary Opportunities for career growth and advancement Professional development and leadership training Collaborative and supportive work environment Comprehensive benefits package (where applicable) If you're a proactive leader who enjoys improving operations, developing teams, and driving results, we'd love to hear from you. Apply today and become an integral part of our growing organization.

Pay:

$50,000.00 per year

Benefits:

Dental insurance Health insurance Paid training Vision insurance

Work Location:

In person