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Home Instead
Client Care Advisor Advisor Supervisor
Career Insights for Customer Service Supervisor
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Based on Alabama data
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What they do
A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$53,340 / year median in Alabama
-3% projected decline
Job Description
Client Care Advisor Advisor Supervisor Home Instead - 3.6 Madison, AL Job Details Full-time From $16 an hour 3 days ago Benefits Health insurance 401(k) Tuition reimbursement Paid time off 401(k) matching Qualifications Driver's License Full Job Description Do you have a passion for helping others? Home Instead is seeking an organized individual to join us in our mission to enhance the lives of aging adults and their families. The Client Care Advisor Supervisorrole manages quality assurance with extensive one-on-one with our clients. The Client Care Advisor Supervisor is expected to perform a variety of duties that relate to client care including, personal care, care consultations with potential clients and family members, client/caregiver introductions and quality assurance visits with existing clients. They use the consultative sales approach to determine each individual client's needs to provide solutions and create a tailored service plan. They continuously evaluate the plan through a series of ongoing communications and visits to ensure high quality care, client satisfaction and retention as well as opportunities to increase service hours. This is not a Remote position! Travel to Multiple Areas in Morgan, Madison, Limestone, and Marshall County is Required! Rotating Weekends are required! Education/Experience Requirements One year experience in home care, health care or senior-related industry required, an equivalent combination of education and work experience may be considered. Must possess a valid driver's license