Customer Service / Project Coordinator

Customer Service / Project Coordinator JB3D Orange, CA Job Details Full-time $25 - $30 an hour 1 day ago Benefits Health insurance Retirement plan Qualifications Spanish Teamwork Microsoft Excel Customer service Project coordination High school diploma or GED Attention to detail Time management Full Job Description About

JB3D JB3D

designs and builds custom Architectural Enhancements and Environments that bring spaces to life. From high-impact signage and branding elements to fully customized architectural features, we help our clients transform their environments into immersive, engaging experiences. Our work blends creativity, craftsmanship, and precision fabrication—delivered through a collaborative, client-focused process. See our work at JB3D.com

Role Overview:

The Customer Service & Project Coordinator is a dual-role position that combines client-facing service with internal project tracking and communication. You'll act as the central hub between our customers and our internal teams, ensuring smooth communication, clear documentation, and well-coordinated timelines from project kickoff to final install.

Key Responsibilities:

Client Communication & Service Serve as the primary point of contact for assigned clients throughout the project lifecycle. Respond promptly to inquiries via phone and email with professionalism and clarity. Gather key project details from clients and document scope, timelines, and specifications. Provide clients with regular updates on project progress, production status, and scheduling. Follow up after project completion to ensure satisfaction and capture feedback. Internal Project Coordination Input and update project information in Buildertrend and Microsoft Office tools (e.g., Excel, Outlook, Teams). Attend and take notes during internal production and planning meetings. Coordinate with department heads (Design, Production, Installation) to collect status updates. Track deadlines and proactively identify potential bottlenecks or schedule shifts. Help schedule installations by communicating with both clients and internal teams. Documentation & Organization Maintain accurate records of all client communication, change requests, and approvals. Assist in organizing job tickets, permits, site details, and delivery logistics. Ensure that all client and internal stakeholders have up-to-date documentation

Qualifications:

• 2+ years in a customer service, account coordination, or project management role.
• Exceptional communication and interpersonal skills.
• Highly organized and detail-oriented with strong time management abilities.
• Comfortable working with Microsoft Office (especially Outlook, Excel, Teams).
• Experience using Buildertrend, or similar project management software (preferred).
• Ability to manage multiple projects and tasks with shifting priorities.
• A self-starter with a team-first attitude.

Bonus Skills:

Familiarity with signage, construction, or design/fabrication industries. Bilingual (English/Spanish) is a plus but not required. Prior experience in scheduling or logistics coordination.

Benefits:

• Paid Vacation
• Health Benefits Contributions

Retirement Plan Contributions Job Type:

Full-time Pay:

$25.00 - $30.00 per hour

Education:

High school or equivalent (Preferred)

Experience:

Project coordination: 2 years (Required) Customer service: 5 years (Required)

Work Location:

In person