Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
PS
Prime Staffing Group Inc.
Customer Success Coordinator
Career Insights for Customer Service Supervisor
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on California data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$61,951 / year median in California
-1% projected decline
Job Description
Mission
- The Customer Success Coordinator (CSC) is responsible for ensuring Clients feel taken care of and are delighted by the CSC's communication and support.
RESPONSIBILITIES
Customer Success Support- Responsible for being the main contact in supporting Client requests, questions and escalations
- Responsible for adhering to all standards & structure across all functional areas of the CS team and providing recommendations for continuous improvement
- Responsible for maintaining all Client related information (example: new SOP's, How To's, Client Contact list and Job Aides), to support CS coverage and continuous execution of Client requirements Tactical Customer Success (including but not limited to)
- Order management
- Importing successfully, timely, and accurately into relevant system, ensuring processing before cancel date, routing on time, review if extensions required, provide tracking as requested
- Inbound Management
- ensure inbound PO's are being completed and confirmed back to Client
- Inventory Management
- review items in Systems to ensure UOMs are set and accurate, work with Clients for new item UOMs, review and help reconcile inventory discrepancies
- Customer Chargebacks
- vetting for accuracy, root cause analysis and prevention in partnership with Operations and Logistics
- Invoicing and Billing
- Ensure work orders are accurate for VAS work, support CSM in invoice vetting and review
- Chep pallet usage and reconciliation Tactical projects
- Provide support and assistance for new Client Onboarding Projects
- Provide support and assistance for existing Client projects (One-off VAS, new technology)
- Other assistance to Customer Success team projects as needed Responsible to perform other duties as assigned or required
SKILLS, ABILITIES & EXPECTATIONS
- Excellent communication skills both verbally and written
- Ability to build strong Client and Coworker relationships with Trust
- Strong understanding and working knowledge of KDS systems, WMS(s), Reporting capabilities
- Strong understanding and working knowledge of KDS process and operations
- Highly organized and adaptable to changing priorities
- Able to maintain urgency and accuracy in all tasks
EXPERIENCE
- Experience in Customer Service & Experience in a 3PL or Brand work environment
- Experience with Extensiv and Scale WMS
- Experience and ability to use full Microsoft suite of applications and tools, with focus on Outlook, Teams, and Excel
JOB TRAINING
- KDS Values, Culture, and Organization chart review
- Active Client list and overview
- System tools, tech stack, and processing
Pay:
$19.00- $21.