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Landmark Theatres

Assistant Manager

Career Insights for Retail Customer Service Manager

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What they do

A Retail Customer Service Manager manages staff that provide customer service for a retail store. Assists staff as needed, or deals directly with customers. Implements policies with regard to store products and merchandise. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.

$53,597 / year median in Florida

+20% projected growth

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Job Description

Assistant Manager Landmark Theatres - 3.4 Coral Gables, FL Job Details $16 - $19 an hour 21 hours ago Benefits Health insurance Vision insurance 401(k) matching Qualifications Staff supervision Customer service Food service management Full Job Description At Landmark Theatres we are Movies and more! We are focused on enhancing your escape through the diversity of our curated content: Films, Music, Sports, Gaming, Live Events, Streaming, etc. Landmark is known for historic theatres as well as those with neighborhood charm and contemporary locations with all the latest amenities. We offer all the regular movie concession fare you expect, as well as beer, wine and other spirits at many locations. We are also focused on bringing you state-of-the-art presentation and a safe environment for you to experience it. Going out is a social, interactive experience, and each Landmark Theatre is part of your local community. We interact and engage with our guests, but most of all, we listen.
Essential Duties & Expectations:
Under general supervision of the Theatre Manager, The Part-Time Assistant Manager will manage theatre operations including, staff management and training and development at both locations. Qualified candidates will have at least 1 year of management and customer service experience. Specific Responsibilities include, but not limited to: Manages day-to-day operations including cash management and inventory Ensures a clean and safe environment by maintaining facility and addressing R&M issues Operates and maintains projection and sound equipment Builds a culture of success through recruiting and retaining top performers Prevents employee relation issues by consistently executing human resources practices; ensure guidelines and processes are adhered to Ensures compliance with employment law, safety regulations, and upholds all company policies and procedures Creates a positive movie going experience through guest engagement and interactions
Required Manager Qualifications:
1+ years' supervisory experience in an F&B Setting 1+ years' experience in customer service (e.g., retail, restaurant, hospitality, etc.). Must be at least 18 years old. Minimum of 30 hrs/ week availability Must be available during peak business hours (Nights, Weekend, and Holidays).
Preferred Manager Qualifications:
Cinema, alcohol service, food service experience TIPS certified or equivalent ServSafe certified or equivalent
Manager Benefits:
Competitive salary based upon experience Medical, dental, and vision insurance• 401(k) retirement with company match• Must meet eligibility requirements This is an Onsite Position
FOR CALIFORNIA APPLICANTS ONLY
Please read and review our Notice to California Applicants.