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Terrabank, N.A.

Sr. Customer Service Rep/Jr. Portfolio Manager (Deposit Portfolio)

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What they do

A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.

$70,903 / year median in Florida

+4% projected growth

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Job Description

Sr. Customer Service Rep/Jr. Portfolio Manager (Deposit Portfolio) Terrabank, N.A. Coral Gables, FL Job Details Full-time 21 hours ago Benefits Health insurance Dental insurance 401(k) Flexible spending account Paid time off Vision insurance Life insurance Qualifications Foreign language proficiency Spanish Customer communication Customer service Identifying new business opportunities English Business development experience Managing banking or lending client portfolios Client acquisition Portfolio management experience Full Job Description Minimum of 2 years of experience working in International Banking department managing or co -managing a personal and/or corporate deposit portfolio. Bachelor's degree in business administration or marketing, or equivalent work experience. Proven experience generating new business. Experience working with international customers and documentation from Latin America. Excellent customer service skills. Good communication, organizational and interpersonal skills. Good follow-up and multi- tasking skill set. Proficient in Microsoft Office (Outlook, Word, Excel) and bank systems such as Bankway. OFAC, Chex system. Bilingual English/Spanish-high proficiency- verbal/written. EOE/AA We offer competitive salaries and an excellent benefit package.
Benefits:
401(k) Dental insurance Flexible spending account Health insurance Life insurance Paid time off Vision insurance
Experience:
International Banking:
2 years (Required) managing personal/corporate deposit portfolio: 2 years (Required) generating new business: 2 years (Required) working with international customers: 2 years (Required) account documentation from
Latin America:
2 years (Required)
Language:
English (Required) Spanish (Required)
Work Location:
In person