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KW
Keller Williams Elevate
Director of First Impressions/Agent Services Coordinator
Career Insights for Customer Service Supervisor
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Based on Georgia data
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What they do
A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$54,399 / year median in Georgia
+1% projected growth
Job Description
Who are we? At KW Elevate in Blue Ridge, GA, we are a persistent and growth-oriented brokerage dedicated to becoming the premier real estate leader in the Blue Ridge Mountains by investing in the development of the best people. Our mission is to elevate the industry one transaction at a time, keeping a strong culture at our core to ensure every client is protected and served with unparalleled expertise. We are committed to providing an unforgettable experience through purposeful interactions, helping our team members and clients alike build businesses and lives by design. Through this focus on knowledge, care, and intentional growth, we provide a professional environment where both our staff and our community can thrive. Who are we looking for? The Director of First Impressions/Agent Services Coordinator must understand that to run effectively and efficiently, a Market Center must tend to its associates' needs in such a way that they (the associates) are receiving the expected level of service and remain satisfied with the level of service provided by the Market Center. The Director of First Impressions/Agent Services Coordinator will be responsible for the appearance of the Market Center common areas. They will ensure the office is clean and prepared for business. The Director of First Impressions/Agent Services Coordinator will need to have a relationship-based attitude as a result of the associate being the customer with an understanding that the agent associates will seek them because the associate likes the individual and are swayed by enthusiasm. This person acts as the Director of First Impressions for the Market Center. They will greet everyone with a smile and warmth as they enter the office. They will be as helpful as possible without neglecting the phones. The Director of First Impressions/Agent Services Coordinator will assist in the management of the office by providing support and feedback to the MCA and Team Leader on all matters affecting the productivity and operation of the Market Center. What will you do? These are the standards a well-above-average performer will maintain or exceed: Answer phone properly with warmth and friendliness Greet everyone with a smile—be positive and cheerful Assist management team as requested: Marketing Support, systems review, onboarding support, and other duties as needed. Help to share Market Center value story. Essential duties and responsibilities Answer the phone correctly Properly route phone calls Greet everyone in a positive manner Assist management team: Marketing Support, systems review, onboarding support, and other duties as needed. Receive and sort mail and deliveries Maintain cleanliness of Market Center Communications/Interactions Sales Associates
- daily MCA
- daily Team Leader
- daily Management responsibilities None Knowledge/Skills Positive attitude and desire to achieve the Market Center goals Growth minded and education based attitude Great verbal and communication skills Neat, clean, professional appearance Phone skills and experience People skills and experience Computer skills