A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
Crs (ID #531513) Duluth, GA Buford Ga 3074 $20.56/ Crs Job Description Branch Details Client Site Industry & Highlights We are currently hiring CSR for Large Manufacturer!
Job Title:
Customer Service Pay Rate:
$19.50 Schedule (Days and Time): 1 st shift 730am-4pm Job Duties/Responsibilities Answer general Customer Questions via Email and Phone. Demonstrate the skills and product knowledge required to perform job functions. Knowledge and use of electronic catalog and Global websites. Learn to navigate the AS400. Support Customer Care Operations for Dealers and Territory Managers. Process Demo requests. Check order status/electronic orders. Check inventory. Provide product information and pricing. Process credits, return authorizations and factory charge backs. Process Parts Express, Warranty and Replacement Orders. Submit changes or cancellations on orders with assistance from Lead, Supervisor or DC Services. Process Order Addendums. Track shipments. Research and resolve customer inquiries. Review appropriate daily reports. Follow and adhere to department/company guidelines. Daily check-in with Customer Care Supervisor. Attend weekly Teams meetings with Supervisor. Working to meet Time to Reply Average for response time. Escalate open issues with no response to supervisor. Maintain an open issue log. Participate in all Global Teams training meetings. Other duties as assigned. Job Requirements High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience or military equivalent. Articulate email, fax and verbally communicate in a clear and concise manner. Read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Define problems, collect data, establish facts, and draw valid conclusions. Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Knowledge of Microsoft Office programs (Excel, Word, etc.). #BufordBranchCA #partnersprofessional Buford GA 3074 Call 770-502-6339 buford@partnerspersonnel.com Apply Now Back to Listings
