Farmers Savings Bank is seeking an outgoing, professional Customer Service Manager who will be responsible for leading a department of five employees between the main office and a drive-up location. This person will oversee the Lead Teller, 2 Universal Bankers, and 2 Tellers, providing guidance and support to ensure department efficiency as well as maintain compliance with sound banking practices. Ideal candidate will have knowledge of and experience opening consumer and commercial deposit accounts and will help existing and potential customers determine the best fit of products based on their financial needs. This position provides work direction to employees and ensures prompt, courteous and friendly service to customers. Must be able to monitor performance of staff while fostering a team environment, exercising the usual responsibilities of a manager, providing training as needed and display excellent communication, teamwork, and professionalism. This could be an officer level position and will have the responsibility to handle more complex customer relationships and service issues. Duties Leads the Customer Service Department and assists other staff as necessary. Provides a full range of consumer and commercial deposit accounts. Provides work direction to employees, monitors performance while fostering a team environment. Coordinates the daily activities of the Marshalltown and Center Street service staff. Handles more complex customer relationships and service issues. Skills Excellent analytical, organizational and detail orientation skills required. Strong communication skills - oral and written - and strong interpersonal skills. Flexible and results-oriented with solid problem-solving skills and sense of urgency. Ability to perform quality work within deadlines with or without direct supervision. Professionalism with other employees and with customers, desire to work effectively as a team contributor and to make decisions in light of what would be in the best interest of the bank. Supervisory experience is a plus.

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Paid time off Vision insurance

Work Location:

In person