Front Desk and Service Coordinator

ADVANCED AUTOMOTIVE - 3.8

Batavia, IL Job Details Part-time | Full-time $16 - $21 an hour 14 hours ago Benefits Paid time off Employee discount Flexible schedule Qualifications Microsoft Excel Microsoft Outlook Interpersonal skills Phone communication Word embeddings High school diploma or GED Managing clients in a customer support role Attention to detail Organizational skills Office phone management Quality data entry Customer data entry

Full Job Description Job Title:

Front Desk and Service Coordinator Job Summary We are seeking a friendly and organized Front Desk Administrator to join our family-owned and operated auto repair shop. This part-time position, with potential for full-time, involves providing excellent customer service, managing appointment scheduling, and supporting administrative operations. The role primarily operates Monday through Friday and requires a professional who can maintain a welcoming environment for customers. Duties Answer incoming phone calls promptly and professionally, providing information and scheduling appointments as needed. Greet customers upon arrival, check them in and out efficiently, and assist with small engine customer intakes. Receive payments accurately and process transactions in accordance with company procedures. Track repair progress, keep customers updated on status, and communicate any delays or changes effectively. Maintain organized repair orders, invoices, and office records to ensure accurate documentation. Support front office and administrative operations, including data entry and record keeping. Assist with general customer service duties to ensure a positive experience for all clients. Requirements Proven experience in customer service roles, preferably in an auto repair or similar environment. Proficiency in Microsoft Office applications (Word, Excel, Outlook). Strong phone communication skills with the ability to handle inquiries professionally. Excellent organizational skills with attention to detail for data entry and record management. Ability to multitask effectively in a fast-paced environment while maintaining professionalism. Availability to work Monday through Friday during daytime hours (8:00am - 5:30pm); part-time schedule with potential for full-time employment based on performance. This position offers an engaging work environment where your organizational skills and customer service expertise will be valued. If you are motivated to support both customers and team members while ensuring smooth daily operations, we encourage you to apply.

Pay:

$16.00 - $21.00 per hour Expected hours: 30.0 - 40.0 per week

Benefits:

Employee discount Flexible schedule Paid time off

Education:

High school or equivalent (Preferred)

Experience:

front desk: 2 years (Preferred)

Work Location:

In person