Pay:

$20.00-$22.00 per hour

Schedule:

Monday-Friday, 8:00 AM-4:30

PM Location:

South Holland, IL - 100% onsite About the

Position:

Gurtler Industries is seeking a dependable, detail-oriented Customer Service & Order Entry Coordinator to join our Customer Service team at our South Holland manufacturing facility. This position combines customer communication, data entry, order processing, invoicing, and administrative coordination . The right person will be comfortable working with detailed information while also communicating professionally with customers by phone. This is not a high-volume call-center position; however, being comfortable speaking with customers by phone is an important part of the job.

What You Will Do:

Enter and maintain customer orders and account information accurately Perform detailed data entry and update information in company systems Communicate with customers by phone and email regarding orders, questions, and status updates Prepare, review, and assist with invoices and related documentation Coordinate with Sales, Production, Warehouse, Purchasing, Logistics, and Accounting Track orders, shipments, product availability, and delivery information Assist with order changes, returns, credits, replacements, and other customer requests Research and resolve customer or order discrepancies Maintain accurate customer records and documentation Manage multiple priorities while following orders and issues through to completion

What We Are Looking For:

Previous customer service, order entry, administrative, or account-support experience Strong data-entry skills with a high level of accuracy Experience working with invoices, billing, or similar business documentation Comfortable communicating professionally with customers by phone Strong organizational and follow-up skills Ability to learn new systems and procedures Ability to manage multiple tasks and changing priorities Professional verbal and written communication skills Microsoft Office proficiency

Preferred Experience:

Manufacturing Industrial distribution Wholesale Logistics Order management B2B customer service ERP or order-management systems Purchase orders, pricing, inventory, shipping, or backorders Who May Be Successful in

This Role:

You may be a good fit if you have worked in customer service, order entry, billing, office administration, account support, logistics coordination, inside sales support, or another position where you: Entered detailed information accurately Worked with invoices or billing Spoke directly with customers by phone Followed requests or orders through completion Coordinated information between customers and internal departments We are looking for someone who is comfortable communicating with people, organized with details, and capable of learning how our customer-order process works.

About Gurtler Industries:

Gurtler Industries is a family-owned manufacturer of specialty chemicals and dispensing systems serving commercial laundry customers throughout North America. We value accuracy, responsiveness, teamwork, and strong customer relationships. If you enjoy detailed work but also like communicating with customers and helping solve problems, we encourage you to apply.

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Paid holidays Referral program Vision insurance Join us to be part of a vibrant team dedicated to delivering top-tier client service! Your energy, communication expertise, and technical skills will help us create memorable experiences for every customer while advancing your career in a supportive environment that values growth and excellence.

Pay:

$20.00 - $22.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Referral program Vision insurance Application Question(s): Are you comfortable speaking directly with customers by phone to answer questions, provide updates, resolve issues, or obtain information? Do you have hands-on experience preparing, reviewing, processing, or correcting invoices, billing records, or similar financial/customer documentation? Do you have at least 3 years of professional experience performing detailed data entry as a regular part of your job? Have you worked in a position where you entered or maintained customer orders, account information, service requests, or other detailed customer records in a computer system? This position requires working 100% onsite in South Holland, IL, Monday through Friday from 8:00 AM to 4:30 PM. Are you willing and able to work this schedule consistently?

Work Location:

In person