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Administrative Support Specialist
Entry-Level JobVerifiedNo experience needed
Career Insights for Customer Service Supervisor
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Based on Louisiana data
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What they do
A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$51,555 / year median in Louisiana
-3% projected decline
Job Description
Job Overview We are seeking a dynamic and highly organized Administrative Support Specialist to join our team! The Admin Support Specialist is an in-office Service Department role that supports daily operations through phone-based customer service, scheduling, basic generator troubleshooting, technical billing review, generator activations, and accurate documentation. Key Responsibilities 1. Customer Service and Communication
- Answer incoming calls, return voicemails promptly, and maintain professional phone etiquette.
- Communicate clearly with customers, technicians, and internal team members.
- Document customer needs accurately align with service requests. 2. Scheduling and Service Coordination
- Create, update, and schedule repair work orders, maintenance visits, activations, and follow-up tasks.
- Maintain accurate service records and support daily scheduling needs. 3. Generator Troubleshooting and Activations
- Assist customers with basic over-the-phone generator troubleshooting.
- Coordinate generator activations, registrations, and related paperwork.
- Escalate complex technical issues to the appropriate team. 4. Billing, Documentation, and Warranty Support
- Review technical billing details and prepare billing statements for completed jobs.
- Secure required documentation, pictures, and final walkthrough paperwork.
- Support warranty upgrades, issue resolution, and claim submission as needed. Qualifications and Skills
- Clear communication and professional phone skills.
- Practical problem-solving ability and willingness to learn generator service processes.
- Strong time management, attention to detail, and organization.
- Previous administrative, customer service, scheduling, or service coordination experience preferred. Performance Indicators
- Prompt, professional response to calls and voicemails.
- Accurate service records, billing review, and activation documentation.
- Timely scheduling and coordination of service activity.
- Clear communication with customers and team members.