A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
We provide exceptional service and top-quality products to our valued customers. We are looking for an experienced and dynamic Service Manager to join our team and drive our service department to new heights.
Job Overview:
As the Service Manager, you will oversee all aspects of the service department, including managing a team of technicians, ensuring customer satisfaction, and driving profitability. You will be responsible for implementing efficient processes, maintaining high service standards, and fostering a positive work environment.
What We Offer:
Health Insurance Dental Insurance Vision Insurance Life Insurance 401(k)
Employee Discount Key Responsibilities:
Team Management:
Lead, mentor, and develop a team of service technicians and support staff. Conduct regular performance reviews and provide ongoing training.
Customer Service:
Ensure exceptional customer service by addressing customer inquiries, resolving issues, and maintaining a high level of customer satisfaction.
Operations Oversight:
Manage daily operations of the service department, including scheduling, workflow management, and inventory control.
Financial Performance:
Develop and manage service department budgets, track key performance indicators, and implement strategies to achieve financial goals.
Quality Assurance:
Maintain high standards of quality and safety in all service work. Implement best practices and standard operating procedures.
Collaboration:
Work closely with the sales team to coordinate service promotions and support overall dealership objectives.
Compliance:
Ensure compliance with all dealership policies, manufacturer guidelines, and industry regulations.
Qualifications:
Experience:
Minimum of 5 years of experience in a powersport or automotive service management role, with a proven track record of success.
Skills:
Strong leadership, communication, and organizational skills. Proficiency in service management software and dealership management systems.
Knowledge:
Extensive knowledge of powersport vehicles and equipment, including motorcycles.
Certifications:
Relevant certifications (e.g., ASE, manufacturer-specific certifications) are a plus.
Job Type:
Full-time Pay:
$60,000.00 - $80,000.00 per year
Benefits:
401(k) Dental insurance Employee discount Health insurance Life insurance Vision insurance Ability to
