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Service Coordinator
Career Insights for Customer Service Supervisor
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Scorecard
Based on Maryland data
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What they do
A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$56,766 / year median in Maryland
-3% projected decline
Job Description
Monday to Friday 8:30am - 5:00pm
WHAT WE ARE LOOKING FOR
Service Coordinators are the first stop for residents in need of maintenance in their homes. They are highly organized individuals with an ability to multi-task in a busy environment. They have excellent written and verbal communication skills and the ability to provide unparalleled customer service under all circumstances.
WHAT WE EXPECT FROM YOU
Coordinate incoming service requests
Manage work order process for all resident requests, apartment turnovers, scheduled maintenance and after-hours emergencies
Communicate with vendors regarding scheduled work
Ensure Service Technician work hours are documented per internal quality control standards
Encourage and build positive relationships with team members, customers, and vendors
Provide high levels of service to all customers and team members
Demonstrate behaviors that cultivate a positive work culture
Contribute to community/company engagement efforts
Perform other duties as assigned by manager and/or supervisor
JOB KNOWLEDGE & SKILLS
Superb customer service skills
Strong written and verbal communication skills
Ability to keep neat and accurate records
Capacity to understand and follow directions
Competence with technology including Microsoft Office High school diploma or GED
One year of experience in clerical/data entry and office environment
Experience with Yardi software products a plus