Administrator/Customer Service - St. Louis

Position description: Using Kinder Morgan and customer computer systems, manage all products of Kinder Morgan customers. This includes, but is not limited to, maintaining accurate inventory transaction records in a financial accounting manner; reconciling daily and monthly inventory receipts and shipments, reconciling variances between book and physical inventories; allocating variances amongst customer products in common/commingled storage, managing variance amounts to contractual tolerances; understanding and overseeing customers' product supply/resupply logistics to help develop an efficient work flow at the terminal; coordinate railcar, truck, and barge receipts and shipments to avoid conflicts at docks/loading spots; communicating with the customers as required to satisfy their requirements; and communication with other KM employees/departments. This position is the primary contact for the day to day customer product movement activity and for any inquiries regards their business.

Shift hours:

8 hours shift within normal business hours which are currently

M-F 0700-1530

(7:00 AM CST - 3:30 PM CST), subject to change to meet the needs of the business; some percentage of overtime will be required occasionally.

Job duties:

• Be prepared to actively participate in the daily Customer Service/Operations sync call.
• Work closely with managers and teammates to understand, develop, document, implement and maintain Customer Service procedures.
• Execute all procedures and customer requirements according to SOP.
• Follow through on customer related issues to ensure 100% customer satisfaction.
• Maintain proficiency and accuracy using the various customer and KM information systems.
• Calculate quantities of products to be loaded when blending products in storage tanks and trucks.
• Issue precise accurate direction to Operations via Galahad system generated Plant Operating Orders.
• Work closely with the managers and teammates to investigate and respond to all customer complaints and inquires.
• Verify critical data on every Plant Operating Order generated.
• Ensure paperwork is 100% complete and compliant.
• Handle issues and problems related to the movement of the customers' product by interfacing with managers and teammates.
• Participate in investigation, correction, documentation and response to all customer complaints.
• Cross train on all Customer accounts. Must be able to identify and satisfy customer requirements as the business demands.
• Configure new and maintain existing data in Kinder Morgan inventory system and automated truck loading rack system.
• Identify, support, and achieve individual and CS team goals.
• Promote teamwork amongst co-workers to ensure all customers are 100% satisfied in an efficient and timely manner.
• Extract data and use excel to create Key Performance Indicator reports and charts for internal analysis customer presentation.
• Develop and maintain a positive working relationship with customers, carriers, and internal KM departments.
• Coordinate customer processes with all departments; i.e. Operations/Maintenance shutdowns, non-routine processes, barge or delivery arrival schedule.
• Develop and provide internal reporting as necessary.