Find Jobs

Find Jobs Near You – Available Work in Your Location

Skip to job details

Back to Results

Apply for this opportunity

To apply for this job, you'll continue to an external website or email application.

Apply Offsite

Staff Financial Group

Customer Service Manager

Pay: $40,000/yr

Posted: 06/26/2026

Location: Lexington, NC (Onsite)

Last Updated: 3 weeks ago

Hours: Full-Time

Expires: 9/18/2026

Career Insights for Customer Service Manager (General)

See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.

Scorecard

Based on North Carolina data

Review key factors to help you decide if this role fits your goals. How is this calculated?

Were these scores useful?

What they do

A Customer Service Manager manages staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.

$71,921 / year median in North Carolina

+2% projected growth

Explore Career

Job Description

Back To Results Customer Service Manager Job Description Our client, a international wood products manufacturer located in Lexington, NC, has immediate opening for an experienced

Customer Service Manager Duties :

What you will do Inspire, motivate, develop, & direct the Customer Service Team. Partner with Senior Leadership and Sales teams. Lead initiatives to ensure exceptional customer experience. Develop and implement customer service policies and procedures. Develop thorough product knowledge with ability to transfer information to team. Manage complex and escalated customer complaints and service issues. Plan, prioritize, and delegate work tasks to optimize workflow. Develop and maintain customer service performance metrics. Implement strategies to ensure error free data entry of customer orders. Verify customers receive immediate order acknowledgements and orders keyed within 24 hours. Interact with customers by phone, email and/or in person to receive orders, cancellations, and changes for product or to clarify needs/requirements. Serve as a liaison between customer, manufacturing, and sales team. Communicate changes, delays, requests, etc. to sales representatives and customers as needed. Manage backlog and special request and ensure adequate follow up is provided. Share in responsibilities of keying orders, print and distribute production paperwork as required.

Required Qualifications:

What you will need: 5 + years Customer Service experience 5 + years proven leadership Manufacturing environment experience Proficient in Microsoft Outlook, Excel, & Word Understanding of inches and/or millimeters Familiar with reading/interpreting customer drawings Qualifications that will put you ahead: College degree 10+ years proven leadership Experience in Cabinet Manufacturing or Wood Manufacturing environment Experience with MS Dynamic NAV Salary in the $40K to $45 K range with excellent benefits. For consideration please submit resume and salary requirements to ken@northpointsearchgroup.com Click here to apply online Share This Position Details Location Lexington NC Date Posted 1/09/2020 Apply Processing...