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Beacon Hill Staffing Group, LLC
Customer Service & Order Management Coordinator (Manufacturing)
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Based on North Carolina data
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What they do
A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$54,202 / year median in North Carolina
+5% projected growth
Job Description
Customer Service & Order Management Coordinator (Manufacturing) at Beacon Hill Staffing Group, LLC Customer Service & Order Management Coordinator (Manufacturing) at Beacon Hill Staffing Group, LLC in Stallings, North Carolina Posted in 16 days ago. $22.00 - $23.00 per hour
Job Description:
Beacon Hill was founded to set a new standard in search, career placement and flexible staffing. Customer Service & Order Management Coordinator (Manufacturing)Responsibilities:
Technical Customer Service Process Clerk Responsibilities Include but not limited to:- Answer and route high-volume incoming phone calls in a timely and professional manner
- Maintain strong customer relationships by addressing inquiries and concerns with efficiency and professionalism
- Process customer purchase orders and field service work orders accurately
- Respond to customer service inquiries via phone and email
- Perform routine inventory control tasks, including transferring inventory between warehouses
- Handle inventory returns and ensures proper documentation
- Coordinate part shipments and/or dispatch field service technicians as needed
- Provide regular inventory status updates to field personnel
- Complete Return Material Authorization (RMA) requests
- Follow up with customers after service visits or equipment returns to ensure satisfaction with repairs
- Provide front desk receptionist coverage as needed
- Perform other duties as assigned by management
Qualifications :
- Experience in a high-volume call center or customer service environment
- Ability to multitask effectively in a fast-paced setting
- Strong customer service and interpersonal skills
- Proficient in Microsoft Office Suites (outlook, Word, Excel)
- Excellent verbal and written communication skills
- Accurate and efficient data entry skills
- Familiarity with IBM PC systems; ability to type 40-45 words per minute
- Strong organizational and problem-solving skills
- Basic knowledge of accounting is a plus Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.