Sales & Customer Service Coordinator - Office Furniture Forest Office Furniture Inc - 1.0 Fairfield, NJ Job Details Full-time $22 - $29 an hour 6 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance Qualifications Teamwork Sales administration Administrative experience Business Administration Office management Associate's degree

Full Job Description Job Title:

Sales & Customer Service Coordinator -

Office Furniture Location:

Fairfield, NJ Employment Type:

Full-Time About Us We are a fast-growing office furniture importer and wholesaler based in Fairfield, NJ. We supply high-quality office furniture to dealers, designers, contractors, businesses, and retail customers across the U.S. We are looking for a Sales & Customer Service Coordinator who is confident communicating with customers, highly organized, and comfortable handling both customer-facing sales activities and detailed administrative work. The ideal candidate will have previous sales, customer service, retail, or sales administration experience and enjoy helping customers both in person and over the phone. Key Responsibilities Answer incoming phone calls and respond professionally to customer inquiries. Greet and assist walk-in customers in our showroom. Speak with customers to understand their requirements and provide information about products, pricing, availability, and delivery. Assist retail and business customers with product selection and general sales inquiries. Prepare quotations and follow up with customers regarding open quotes and inquiries. Process sales orders accurately and coordinate orders from initial inquiry through delivery. Prepare invoices, bills of lading, and other sales and shipping documentation. Respond to customer inquiries and resolve order-related issues by phone and email. Maintain accurate customer, order, and sales records. Coordinate with the warehouse and delivery team regarding order preparation, collections, and deliveries. Support the sales team with customer follow-ups and day-to-day sales administration. Maintain and update customer information in our CRM/customer database. Assist with promotional emails and other basic sales and marketing activities. Provide general office and administrative support as needed. Qualifications & Experience Strong verbal and written communication skills are essential. Friendly, confident, and professional when speaking with customers in person and over the phone. Previous experience in sales, retail, customer service, inside sales, or sales administration is strongly preferred. Comfortable assisting walk-in customers and discussing products, pricing, and customer requirements. Strong organizational skills and attention to detail. Able to handle customer service and administrative responsibilities at the same time. Proficiency with Microsoft Office, including Outlook, Word, and Excel. Experience using QuickBooks, order-processing, or inventory-management systems is a plus. Experience preparing quotations, sales orders, invoices, or shipping documentation is preferred. Office furniture, furniture, commercial interiors, or wholesale industry experience is a plus but not required . Ability to work independently while also working effectively with the sales and warehouse teams. A proactive attitude and willingness to follow up with customers and help move inquiries toward completed sales. What We Offer Competitive pay of $22.00-$29.00 per hour , depending on experience. Health insurance. Dental insurance. Vision insurance. Paid time off. Training on our products and systems. Opportunity to grow with an expanding office furniture company. Professional and team-oriented work environment. Who Would Be a Good Fit? This position would suit someone who enjoys talking to customers and helping make sales, but is also organized and comfortable with detailed administrative work . You may currently be working as a Sales Coordinator, Customer Service Representative, Inside Sales Representative, Sales Administrator, Showroom Sales Associate, or Sales Support Specialist . We are looking for someone who takes ownership of customer inquiries—from answering the initial phone call or assisting a showroom visitor through preparing the quotation, processing the order, invoicing, and coordinating delivery.

Job Type:

Full-time Pay:

$22.00 - $29.00 per hour

Benefits:

Dental insurance Health insurance Paid time off Vision insurance Application Question(s): Office Furniture Industry Experience a plus but not required

Education:

Associate (Preferred)

Experience:

Sales administration: 2 years (Required)

Work Location:

In person