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Boyce & Drake Co Inc
Customer Service Representative/Scheduling Coordinator
Career Insights for Customer Service Supervisor
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Scorecard
Based on New York data
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What they do
A Customer Service Supervisor supervises staff that provide customer service for a company. Assists staff as needed, or deals directly with customers. Implements policies with regard to company products or services. Answers questions, resolves problems and complaints and approves refunds or exchanges for customers.
$58,494 / year median in New York
-0% projected decline
Job Description
Overview We are seeking a customer service representative/scheduling coordinator to join our team. The ideal candidate will play a crucial role in providing customer service and clerical support to ensure the smooth operation of our service department. Duties
- Answering phone calls, scheduling service appointments, and collecting AR's
- Type and distribute correspondence, reports, and other documents
- Update spreadsheets
- Perform general clerical tasks to support daily operations
- Manage incoming parts, warranty parts, and input all service related invoicing
- Maintain an organized office environment to enhance efficiency Requirements
- Proven experience in an administrative or front desk role
- Excellent organizational skills with attention to detail
- Ability to multitask and think on your feet Join us as an appointment customer service representative/scheduling coordinator and be part of a dynamic team dedicated to delivering exceptional service and support.
Job Type:
Full-time Pay:
$19.00- $21.