Bilingual Customer Service Manager-Spanish/English VanDevere Kia - 4.3 Akron, OH Job Details Full-time $40,000 - $75,000 a year 16 hours ago Benefits Profit sharing Health insurance Dental insurance Vision insurance 401(k) matching Employee discount Life insurance Qualifications Spanish Full Job Description Bilingual Customer Service Manager - Spanish/ English VanDevere Automotive Family is looking for an energetic, people-focused Bilingual Customer Service Manager who is fluent in both Spanish and English . This position is ideal for someone who enjoys helping customers, building relationships, solving problems, and leading a team to deliver an outstanding customer experience. What You'll Do Lead and support our customer service team to provide an exceptional experience from the first interaction through follow-up. Communicate with customers in both Spanish and English by phone, text, email, and in person. Assist Spanish-speaking customers throughout their experience and ensure they feel comfortable, informed, and valued. Handle customer questions and concerns professionally and work toward positive resolutions. Coach and develop team members on communication, customer service, and follow-up. Monitor customer interactions and identify opportunities to improve the overall customer experience. Work closely with our sales, service, and management teams to ensure customers receive timely and accurate assistance. Help build stronger relationships with the Spanish-speaking community and identify opportunities to better serve our customers. Maintain a positive, professional, and customer-first environment. What We're Looking For Fluent/bilingual in Spanish and English Strong communication and interpersonal skills Customer service or management experience preferred Ability to lead, coach, and motivate others Comfortable communicating by phone, text, email, and face-to-face Organized and able to manage multiple priorities Positive attitude with a problem-solving mindset Automotive dealership experience is a plus, but not required What we Offer Medical, Dental, Vision, and Life Insurance 401K + Company Matching Profit Sharing Paid Vacation Employee Discounts Referral Programs No Sundays or Holidays Why Join VanDevere? At VanDevere, we believe great customer service starts with great people. We're looking for someone who can help us strengthen our connection with our customers and ensure every customer receives the attention and service they deserve. This is an opportunity to take on a leadership role with an established automotive organization while helping us grow and better serve our Spanish-speaking customers. If you're bilingual, enjoy working with people, and are ready to lead a team focused on creating an exceptional customer experience, we'd like to hear from you. Apply today to join the VanDevere Automotive Family. We are an Equal Opportunity Employer. All applicants must be able to demonstrate the ability to pass pre-employment testing to include background checks, MVR and drug screen.