JOB DESCRIPTION TITLE

Service Manager

DEPARTMENT

Food and Beverage Operations

REPORTING TO

General Manager

POSITION SUMMARY

The Service Manager is responsible for delivering the expected Member and Guest experience and meeting/exceeding established performance metrics by operating all F&B service functions according to Club policies and procedures.

ESSENTIAL DUTIES & RESPONSIBILITIES

Member Experience Club Ambassador:

Maintain active and positive involvement with all Members. Ensure that all food service related Members and Guests experiences and outside function reflect favorably on the club.

Operational Execution:

Provide Members and banquet/event guests a great experience by ensuring that all food and beverage service team members deliver high-quality service in every transaction or interaction with Members.

Detail Management:

Provide Members/Outside functions and employees an inviting and safe environment by ensuring all routine cleaning, preventative maintenance, repair work and safety processes are appropriate and completed expeditiously in all food and beverage service areas. Monitor and report any repair and maintenance deficiencies to the General Manager.

People Training and Development:

Ensure all employees are properly trained and/or certified to successfully perform their duties. Work with the General Manager to identify high-potential employees.

Staffing:

Ensure service team members are properly staffed to meet Member and Guest demand.

Time Management:

Efficient schedule and utilize staff members to maximize service while controlling operational costs. Assign downtime duties and establish an efficient day-to-day routine for operations.

Processes & Procedures Operational Execution:

Ensure the department delivers a service level consistent with the image and reputation of like private country clubs. Ensure food is properly presented, and served professionally in a clean, safe and inviting atmosphere. Additionally, shall have the responsibility for the setup and service execution for all food and beverage related to all outside events.

Inventory Management:

Under the direction of the General Manager, order, monitor and inventory all beer, spirits and soft beverages associated with club operations.

Tools and Technology Current:

Ensure available tools and technologies are current and being used consistently.

Future:

Keep current with and recommend new tools and technologies that could improve Member and Guest experience and operational execution.

PERFORMANCE METRICS

Overall Club Member Satisfaction Banquet/Special Event Retention Departments Service Ratings Labor Levels

REQUIRED QUALIFICATIONS

Core Competencies Customer Focus Team Player Drive / Energy Results / Goal Oriented Functional Skills Industry Knowledge Position Specific Competencies Interpersonal Skills Leadership/Impact People Management Skills Planning/Organizing Skills Stress Tolerance Minimum Education Level College Degree Preferred Experience Three years experience as a supervisor in a fine dining establishment; Golf/Private Country Club, hospitality and/or service industry experience highly preferred Physical Requirements (The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.) Must be able to lift up to 40 lbs. to waist height Frequent bending turning, kneeling and stooping Exposure to hot and cold temperatures Must be able to stand for extended periods Repetitive motion required including computer entry Must be able to operate a golf cart in a safe manner Normal vision and hearing ranges required

Job Type:

Full-time Pay:

$50,000.00 - $55,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance

Shift:

8 hour shift Day shift Evening shift

Education:

High school or equivalent (Preferred)

Experience:

Restaurant Experience:

3 years (Preferred)

License/Certification:

Driver's License (Preferred)

Work Location:

In person